Ford Lincoln Service Advisor
4 weeks ago
We are looking for a
Service Advisor
to join the Hoffman Auto Group family
Check out what over 100 years of trust looks like in our culture
What does a Service Advisor at Hoffman Auto Group do?
Role Purpose
Handle customers throughout the entire service experience with their satisfaction as the number one priority
Leadership
This position does not lead others
Core Accountabilities
- Remain at or above manufacturer CSI standard.
- Meet all production metrics as prescribed by Management.
- Process all documentation to state and/or manufacturer standard.
- Complete all required training for Certification as prescribed by Management.
Competencies and Qualifications
- High School Diploma
- 1-2 years’ experience in a customer service orientated environment preferred
- Can adapt and embrace change with an internal and external customer centric mindset
- Act as an advocate for teammates and have a strong commitment to technology advancement
- Possesses effective communication skills: oral, written, listening.
- Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.
At Hoffman Auto Group we strive to be elite in the automotive space and were voted Best of Hartford in 2024. Check out the exciting improvements happening at our East Hartford campus.
Monday - Friday with alternating Saturdays
Maximum of 52 hours per week.
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