Service Advisor
4 weeks ago
Service Advisor – Automotive
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
- Greet service department customers promptly and courteously—attitude is everything
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Compensation
Compensation is based on experience and commensurate with Fortune 500 companies.
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Health, Vision & Dental Insurance
- Paid Vacation
- Paid Holidays
- Incentives
About Our Dealership
Bert Ogden Toyota supports the entire Toyota lineup, and we are happy to introduce South Texas customers to the impressive Toyota brand. We are currently looking for dynamic talent to join our expanding team
As an employer, we know that you have high expectations, and as a car dealer, our talent is critical to our success. We offer career opportunities, competitive compensation and a team atmosphere that thrives on results.
Our South Texas Toyota dealership is conveniently located right here in Harlingen, and that allows us to serve a variety of cities and areas including Pharr, Edinburg, McAllen, Brownsville, and all the surrounding communities and towns. We are not just a Harlingen dealership, we are a community dealership, and you can see us involved in many of your local events, charities, and programs.
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