Sales Support Agent

3 months ago

Oklahoma City, United States FASTENER DISTRIBUTION HOLDINGS LLC. Full time
Job DescriptionJob Description

FDH Aero is a trusted global supply chain partner for aerospace and defense companies. With more than 55 years of experience, it specializes in c-class components that include hardware, electrical, chemical, and consumable products and services for global OEM and aftermarket customers. At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow. As a global team, our culture is rooted in five (5) core values that begin with the words “We are” and include: service-first, respectful, amplifiers, open-minded and accountable.


FDH Aero is headquartered in Commerce, California, and has operations across the Americas, EMEA and APAC. FDH Aero has locations in 14 countries across the globe, with more than 1,200 best-in-industry employees and over 650,000 square feet of inventory space.


For more information, please visit the FDH Aero website.


The Sales Support Representative, Order Entry, position will be tasked to rapidly learn an adequate understanding of FDH Electronics’ products, sales policies, internal procedures, and incorporating this knowledge into various administrative tasks, including but not limited to data entry, organization and file maintenance, data research, as well as customer communications, performed in support of company objectives.

Responsibilities:


  • Enter Sales Orders into company computer system with focus on accuracy
  • Follow up on payments, credit holds where needed and manage excel based reports
  • Enter customer and/or vendor pricing into various databases
  • Assists and maintains relationships with customers (internal/external)
  • Research and provide a variety of verbal and written information up through the organization as required
  • Respond promptly to requests and follow-up to ensure completion
  • Communicate with other departments to resolve basic sales administration issues and ensure customer satisfaction
  • Maintain and update files accordingly
  • Perform other duties as required

Qualifications:


  • Previous administrative work experience in a professional office environment
  • High school diploma required
  • Established ability to perform data entry with accuracy and efficiency
  • Demonstrated ability to work well, in a support role, with multi levels of personnel
  • Good verbal and written communication skills, with daily interaction with internal and/or external customers
  • Strong Word/Excel/PPT software skills
  • Knowledge of aviation/aerospace industry a plus
  • Ability to be detailed oriented and perform basic research, if required
  • Ability to multitask and competently complete assignments as required within allotted time frames
  • Ability to self-start and self-manage
  • Good problem solving skills
  • Good time management skills
  • Ability to prioritize tasks


FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

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