Program Manager or Designated Coordinator

3 weeks ago

Minneapolis, United States Jmkay Healthcare Services Inc Full time
Job DescriptionJob DescriptionPOSITION SUMMARY:

The Program Manager(PM)/Designated Coordinator's (DC) role is to support and train staff within Jmkay Healthcare Services and provide the highest quality of direct care while maintaining overall responsibility of the program in terms of licensing, goals, and care. The PM provides supervision and leadership to all direct care staff at the home sites in tandem with providing direct cares to Jmkay Healthcare Services clients. The PM will also develop and assure documentation of outcome-based recommendations, Coordinated Service and Support Plan Addendums, and individual behavior/therapeutic plans for each client served, in addition to assuring accurate implementation of those plans. Also, the position is responsible for coordinating the delivery of quality clients care by assuring the care plans of direct support staff are complete, accurate, and followed. In conjunction with support staff and professional healthcare providers, the PM assists in developing and implementing client services and programs to meet the needs of both the resident community and the broader community as a whole.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

A. Programming


  • Maintains 245D licensing regulations, Rule 203 license visits, required documents, and preparing for audits
  • Ensures that services are provided according to the individual's Community Service Support Plan (CSSP) and CSSP Addendum (CSSP-A)
  • Evaluates the effectiveness of service delivery, methodologies, and progress on each individuals outcomes based on measurable and observable criteria for identifying when the desired outcome has been achieved as identified in their CSSP/CSSP-A
  • Ensures that all information and documentation related to service provision is being maintained accurately and consistent with licensing requirements and company policy and standards
  • Manages financial responsibilities for the individuals supported and/or program as appropriate
  • Develops and monitors the housing budget and quality improvement process for Jmkay Healthcare Services to gather, track, and analyze client outcomes and other key measures
  • Intakes new residents ensuring that new residents folder is set up and accurately contains 245D required docs and CSSP addendum docs
  • Organizes existing residents folders in the areas of 245D docs and Community Service Support Plan (CSSP) and CSSP Addendum (CSSP-A)
  • Handles grocery shopping duties and grocery budget for each location
  • Completes household and individual monthly money management tasks
  • Schedules, coordinates, and attends routine and specialty medical appointments, documents, and communicates changes and concerns to support team members
  • Manages all household prescription and OTC medication administration and report to RN
B. Management


  • Maintains effective and timely communication and teamwork with all stakeholders
  • Handles all shadowing for new employees and ensuring on-site orientation elements are satisfactorily complete
  • Manages a staffing schedule that meets the needs of the program/individuals supported as identified in their CSSP and service agreements within the budget
  • Provides oversight, supervision, and leadership to the Direct Support Professionals, including oversight of their scheduling, training, and overall performance
  • Follows company guidelines and expectations for staff training and development and ensures training records are recorded in compliance with 245D
  • Develops relationships with service providers and coordinates their services for clients receiving home care service
  • Periodically audits client records and supervises staff to ensure that staff are following agency procedures, providing quality services, and maintaining client records according to agency policy and state home care requirements
  • Responsible for hiring, disciplining, and discharging staff, determining pay rates and awards, developing and implementing employee recognition programs and other personnel matters consistent with state and federal employment law
  • Conducts home care staff meetings when appropriate and solicit and act on staff feedback to improve operations and client outcomes
  • Complies with all regulations, policies, day-to-day operations, and budgetary parameters of Jmkay Healthcare Services
  • Assists staff with daily responsibilities when appropriate

OTHER EXPECTATIONS:


  • Interact politely and professionally with clients, family, visitors, and coworkers
  • Maintain positive and effective communication with all staff and others
  • Understand and participate in the team concept
  • Participate in in-service education programs as required to meet state and federal rules and regulations
  • Takes responsibility for self-education
  • Maintain productivity standards and meet all deadlines as set by the agency
  • Recognize and begin to manage own stressors which may affect work performance and seeks assistance as needed
  • Maintain absolute confidentiality of all information about clients, families, and employees
  • Adhere to all agency policies and seeks policy clarification when needed
  • Able to function effectively with minimal direct supervision
  • Adhere to all OSHA regulations and agency safety programs
  • Understand and maintain confidential information, including and in accordance with HIPAA regulations.
  • Comply with the Equal Opportunity/Affirmative Action Policies & Procedures
  • Complete other duties as assigned
Qualifications:
  • Bachelors degree in Human Services, Behavioral Health, Social Services, or related field and at least one year of direct experience working in mental health/social services field OR
  • Associates degree in Human Services, Behavioral Health, Social Services, or related field and at least three years direct experience working in mental health/social services field
  • One year of supervisory experience or two years experience as a team lead
  • Experience working with individuals with intellectual and developmental disabilities, mental illness, chemical dependency, individuals who display maladaptive behaviors
  • Excellent oral and communications skills
  • Demonstrated ability to establish and maintain working relationships with peers and stakeholders at all levels of the organization
  • Familiarity with MS Word, Excel and Outlook
  • Strong communication and organizational skills
  • Ability to pass a Background Check
  • Valid Minnesota Drivers License with acceptable driving record
  • Available to work flexible hours and locations

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