Clinical Case Manager

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.

Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team

Connecting People with Possibilities

Mission: Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

DEIB Statement: Bridgewell strives to reflect the diversity of our employees and the people we serve by cultivating an equitable, inclusive environment that empowers everyone to be their authentic selves. We encourage, support, and celebrate the many voices and cultures of Bridgewell. With dignity, caring, integrity, and respect at our core, we embrace the diverse experiences that enrich our community daily.

Summary: The Clinical Case Manager is responsible for providing case management services to individuals who are residing at the Recuperative Care Center. The case manager will engage/re-engage guests, assist in the attainment of maintaining benefits, build relationships with community providers, develop and coordinate the discharge plan, link the individual with ongoing services for post-discharge, remove any perceived or real barriers to service, and actively participate as an integral part of the interdisciplinary team.

Schedule: Per Diem

Essential Duties & Responsibilities:

1. Develop and maintain positive relationships with local service agencies, providers, realtors, and community landlords.
2. Demonstrate knowledge of the principles of growth and development and the ability to apply these principles in assessing and interpreting guest information. Demonstrate working knowledge of substance use disorder, and mental health services within the community and build working relationships with other community organizations.
3. Demonstrate competency in planning and implementing guest care plans and discharge plans based on age-related needs and input from the individual. Create opportunities and provide support to guests in deciding to develop their skills and foster independence.
4. Oversee all medical, clinical, and financial needs of the guest during their recuperative stay.
5. Provide leadership to all staff by creating a positive work climate and creating a cohesive team environment. Communicate with on-call and management staff any concerns or issues that arise related to the care of our guests, staffing concerns, or general needs of the program in the absence of an on-site manager.
6. Participate in the on-call rotation.
7. Independently provide case management services to all guests residing in recuperative care. Case management functions include engagement and relationship building, assessment, treatment planning, therapeutic interventions, interdisciplinary coordination, crisis intervention, monitoring referrals, discharge planning, and advocacy.
8. Conduct individual and group informational/ educational sessions focused on ensuring housing stabilization, housing challenges, and other issues.
9. Work with guests on maximizing benefits and income including entitlements, work opportunities, and insurance management.
10. Regularly coordinate and participate in interdisciplinary case conferences with other providers at Recuperative Ace and within the community.
11. Maintain core training certifications including CPR/F and OSHA.
12. Attend staff meetings, meetings, and in-service training to maintain applicable core training and certifications.
13. Other duties as assigned.
14. Maintained guest medical records in TIER.
15. Provide support to guests with completing housing applications/ education applications and other needs associated with housing and continuing education documents.

Required Education/Experience:

1. Preferred educational background: Bachelor's Degree or equivalent license with either the Department of Public Health or Department of Mental Health. A minimum of three years of clinical case management experience with an emphasis on care planning or discharge planning.
2. Experience managing individuals with substance use disorder and mental health conditions and comfortable working with homeless and/or low-income individuals.
3. Demonstrate ability to work independently, coordinate documentation flow as required, and interface with management and medical services staff as needed.

Required Skills/Knowledge:

1. Knowledge of housing services, challenges, and resources within demographics is preferred.
2. Knowledge of Massachusetts entitlements, housing subsidies, vocational opportunities, and State insurance programs.
3. Excellent organizational and problem-solving skills.
4. Warmth, empathy, and ability to set limits while maintaining a positive and respectful attitude. Flexibility, good judgment, organizational skills, and reliable
5. Proficient in using computers, word processing, spreadsheets, and navigation of the internet.
6. Bilingual/bicultural preferred especially in Spanish or Khmer.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. While performing the duties of this job, the employee is frequently required to climb stairs.
2. The employee must be able to lift and/or move up to 20 pounds.
3. The employee must have a normal range of eyesight with or without corrective lenses, and have a normal range of hearing with or without corrective equipment.

Bridgewell offers:

• Excellent health benefits-medical, dental, vision. We believe our benefits package is one of the most competitive.
• Generous paid time off includes your birthday (that's right, we even give you your birthday off)
• A collaborative work environment that values new insight and personal contributions
• With over one hundred programs in the North Shore, Lowell, and Merrimack Valley we provide excellent opportunities for training and development.
• Additional compensation for on-call rotations
• Opportunities for professional development and growth

Why Should You Apply: If the top benefits alone don't sway you, our compassionate and collaborative work environment should Bridgewell is committed to training and developing staff and provides opportunities for you to have a positive impact on the work you do.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Requires acceptable CORI results according to Bridgewell policy.

Bridgewell is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.