Enrollment Specialist SW/CM

2 months ago


Newark, United States Goodwill of Delaware and Delaware County Full time
Job DescriptionJob DescriptionEnrollment Specialist SW/CM is involved in assisting clients with applying for Long Term Supports and Services (LTSS) Medicaid.Location: Newark, DelawareSchedule: Monday – Friday (8am to 4:30pm)Rate of Pay: $20 an hour
Job Responsibilities:
  • Responsible for case management by assisting clients to meet personal, social, health and economic needs.
  • Applying person-centered planning approach to support and engage with Delawareans needing services to age in place
  • Makes referrals and assists clients in applying for LTSS Medicaid.
  • Maintains a caseload, determines initial and ongoing eligibility for services.
  • Complete activities by the due date.
  • Respond to routine calls/emails within 2 business days of contact.
  • Utilize companies database, Outlook Calendar, Tracking Assessing Planning (TAP), ASSIST Worker Web (AWW), Vital Statistics, and Delaware Medicaid Enterprise System, (DMES), for casework activity.
  • Check New Referral saved search daily to retrieve referral.
  • Contact participant to complete an application over the phone and in person.
  • Monitor application process from start to decision including gathering documents as requested by DMMA for processing.
  • Other duties assigned by the supervisor.
Knowledge, Skills and Abilities:
  • Knowledge of principles, practices, methods and techniques of social work.
  • Knowledge of Federal/State eligibility and assistance requirements
  • Knowledge of agency, community resources, and eligibility requirements
  • Skill in writing objective narratives to document the application process as well as completing logs, reports, and records as needed.
  • Skill in interviewing applicants and analyzing, assessing, and identifying needs.
  • Skill in establishing effective working relationships with co-professionals and clients.
Job Requirements: Have education, training or experience demonstrating competence in the following areas.
  • Associate’s degree or higher in Behavioral Science or related field.
  • Six months experience in making recommendations as part of a client's service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
  • Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.
  • Must have 6 months or more of Case Management experience.
  • Must have narrative writing skills.

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