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Patient Access Specialist Lead
2 months ago
At Terry Reilly, we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team.
We provide integrated care throughout the Treasure Valley with our medical, dental, and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for low-cost healthcare.
GENERAL RESPONSIBILITIES
This position is responsible for greeting, directing, and assisting patients and visitors in a professional, courteous, and efficient manner throughout their visit. Scheduling and registering patients, including the accurate collection of required data. Staff will also determine eligibility for services, and counsel patients regarding payment policies, monitoring, and collection of monies due. The Patient Access Specialist is also responsible for the overall management of the waiting room atmosphere, keeping patients informed about wait times, and ensuring a comfortable and clean waiting area.
ESSENTIAL DUTIES
- Ensure that proper customer service is being delivered at all times.
- Manage the phone system; including: answering multi-line phones, triaging patient needs and requests, and managing staff messages.
- Schedule and ensure that appointments are confirmed.
- Ensure patient demographics are accurate and up to date when scheduling an appointment and upon patient check-in.
- Complete data entry into the PM system, which includes scanning and entering all necessary registration records for each patient.
- Complete chart preparation, as needed.
- Manage necessary financial and insurance records on all patients, based upon eligible program and/or insurance coverage. Ensure information is updated in the PM system.
MINIMUM QUALIFICATIONS
- Ability to provide strong customer service to a complex patient population.
- Good verbal and written communication skills.
- Basic bookkeeping skills cash handling, posting charges, and deposits.
- Ability to navigate multiple computer software programs including EHR, Microsoft Office products, scanners, calculators, and multi-line telephones.
- Must be a self-starter and able to work with minimal supervision.
PREFERRED QUALIFICATIONS
- Experience as a receptionist in a medical, dental, or social services setting.
- Strong bookkeeping or accounting skills.
- Strong working knowledge of Microsoft Word and Excel.
- Bilingual abilities (English/Spanish).
Terry Reilly Health Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
