Mobile Network Engineer

2 weeks ago

Reston, United States Grid Networks LLC Full time
Job DescriptionJob Description

We are seeking a Mobile Network Engineer who will be responsible for performing a wide range of activities related to the mobile core network. The ideal candidate will have basic mobile network knowledge and excellent customer interaction skills.  This position is on-site, located in Reston, Virginia.

 

Primary Duties/Responsibilities:

  • Support internal teams by representing mobile team in project / product discussions.
  • Represent mobile team in customer meetings.
  • Support the SIM team as a technical SME on mobile related issues and questions.
  • Document and track customer issues and resolutions using our support ticketing system.
  • Assist with onboarding new customers and provide training and ongoing support.
  • Build and maintain strong relationships with customers to identify their evolving needs.
  • Extend technical support to customers through remote and on-site troubleshooting.
  • Offer technical solutions and hands-on support on 3G and 4G networks.
  • Expand technical knowledge through self-motivated research.

 

Skills and Requirements:

  • Bachelor's degree in engineering or related field, or comparable experience.
  • Basic knowledge of mobile network technologies such as UMTS, LTE, 5G, etc.
  • Experience in a customer-facing support role.
  • Familiarity with support ticketing systems and ability to manage multiple priorities.
  • Strong analytical and problem-solving skills, with the ability to resolve technical issues.
  • Ability to work independently and in a team environment.
  • A willingness to learn and adapt to new technologies and processes.
  • Working knowledge of Linux operating system, scripting.
  • Willingness to occasionally work off hours to support network maintenance.
  • Infrequent domestic and international travel possible.

Personality/Character:

  • Highly motivated.  Willing to work hard and be rewarded for it.
  • Must be organized and won’t stop until the job is “solved forever”.
  • Attitude and aptitude are key.  These traits trump all others.

 

Grid Networks is looking for an individual who is motivated to deliver excellent results.  A great attitude, and the ability to learn quickly and adapt in a fast-paced environment, is key.

 

 

EEO Statement

We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.

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