Expeditor - Big E's

2 months ago

Grand Rapids, United States Suburban Inns Full time
Job DescriptionJob Description

​Big E's on the Beltline wants you Continue your career in the Hospitality Industry and become an Expeditor. This is a great opportunity to expand your experience and knowledge of the supreme customer service, food prep and delivery, and bar operations in 2023

Wage: $13-15/hr plus tip pool

Benefits Include:

  • Hotel and restaurant discounts
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Flexible schedules (dependent on position)
  • Holiday Pay
  • 8 hours of paid volunteer time per year (must be accredited)
  • Advancement opportunities
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)

Position Summary:

Responsible for preparing all food items, while following local health department standards, Suburban Inns’ Core Values, and Suburban Inns/Big E’s standards, as well as going above and beyond to ensure that guests are 100% satisfied

Essential Functions:

  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Expedite all required items according to standardized recipes
  • Set up service units with needed items
  • Serve items in accordance with established portions and presentation standards
  • Notify the Kitchen Manager or Manager on Duty of expected shortages
  • Ensure that assigned work areas and equipment are clean and sanitary
  • Set up, maintain, and break down Expo station
  • Adhere to local health and safety regulations
  • Follow all Suburban Inns processes
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

Position Requirements:

Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, record keeping, or word processing. Strong verbal communication and organization skills required.

Formal Education and Job-Related Experience: High School Diploma or Equivalent. Minimum 1-year full-service restaurant experience.

License, Registration, and/or Certification Required: ServSafe Food and Allergen Certification preferred

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments.  Schedule varies according to business demands and needs

Required Travel: Position does not require travel to other Suburban Inns properties or client locations. Work is completed on the property

Uniform and Appearance Guidelines:

Uniform: Uniform shirt and hat will be provided.  Suburban Inns approved black slacks or Dockers (no yoga-style) and black, close-toed, non-slip shoes are the responsibility of the Team Member. 

Appearance: Hair must be kept well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position’s supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Operations has the authority to veto any decision made by the position’s supervisor.

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