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Call Center Agent

2 months ago

Virginia Beach, United States RK Chevrolet Full time
Job DescriptionJob Description

Description of the role:

As a Call Center Agent at RK Chevrolet, you will be responsible for handling inbound and outbound calls from customers, providing exceptional customer service and resolving any inquiries or issues they may have. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Responsibilities:

  • Handle incoming calls from customers, addressing their inquiries and providing accurate information
  • Make outbound calls to follow up with customers or provide updates
  • Assist customers in resolving any issues or complaints
  • Enter and update customer information in the database
  • Keep records of calls and transactions in a detailed and organized manner

Requirements:

  • Prior experience in a call center or customer service role is preferred
  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Ability to multitask and prioritize tasks effectively
  • Proficient in using computer systems and customer support software

Benefits:

  • $15 per hour compensation
  • Opportunity for career growth and advancement
  • Healthcare benefits package
  • Paid time off and holiday pay
  • Employee discounts on company products and services

About the Company:

RK Chevrolet is a leading automotive dealership located in Virginia Beach, Virginia. We specialize in providing top-quality vehicles and exceptional customer service to our clients. Our dedicated team of professionals is committed to creating a positive and rewarding experience for every customer. Join us and be part of our success story