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Customer Service Representative

5 months ago

Dallas, United States DAIOHS U.S.A., INC. Full time
Job DescriptionJob DescriptionDescription:

First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to businesses throughout the United States.


We are actively looking for a Customer Service to join our team If you thrive in a fast-paced environment and have the drive and passion to succeed, come join our winning Team


This is a full-time, Monday through Friday position.

Pay range: $79-19 ODE


What you'll be doing – The Role:

  • Processes a high volume of incoming calls and emails, including customer orders submitted by telephone, email, and fax.
  • Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion.
  • Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software.
  • Checks in Route Drivers at the end of the workday and reconciles all customer funds received during deliveries.
  • Dispatches Service Technicians to respond to repair calls and coordinates service installations.
  • Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less.
  • Processes and applies payments to customer accounts
  • Communicates sales leads to appropriate branch personnel.
  • Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence.
  • Keeps records of customer interactions, processes customer accounts, and files documents.
  • Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure.
  • Solicits sales from customers during promotions.

What’s in it for me? – The Benefits

  • 401(k) and company matching
  • Medical, Dental and Vision Insurance
  • Life insurance
  • Paid time off
Requirements:

What you’ll bring – The Person:

  • High school diploma or equivalent
  • Past experience preferred