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Hotel Front Desk Attendant

2 months ago

Carlin, United States Quality Inn Carlin Full time
Job DescriptionJob Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team at the Travelers Inn soon to be Quality Inn Carlin. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now

Compensation:

$12.50- $13.50 hourly

Responsibilities:
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Bookkeeping: keep accurate records of all hotel guest account information
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Mitigate customer complaints as needed.
Qualifications:
  • 1+ year of hotel industry experience or related job preferred
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Must have graduated high school, received a GED or equivalent
About Company

The Travelers Inn and soon to be Quality Inn Carlin is committed to delivering exceptional guest experiences through our clean rooms and outstanding reputation. We believe that when you take care of your team, they will take care of your guests. Our success in this tight-knit community is a result of the support and relationships we have built and continue to nurture.


Managed by Structure Hospitality, a Utah-based hotel management company that prioritizes people and culture, our hotel is driven by a passion for service and guest satisfaction. Carlin, Nevada, located along the historic California Trail, is a community rich in history and known for its small-town charm. The surrounding landscapes offer opportunities for outdoor enthusiasts to explore the rugged beauty of Nevada, with scenic views, hiking, and wildlife.


We look forward to welcoming you to our newly renovated Quality Inn Carlin and making your stay memorable.