Host/Hostess (SUP Irvine, CA)

4 weeks ago

Huntington Beach, United States Kei Concepts Full time $17
Job DescriptionJob Description

POSITION: HOST/HOSTESS

PREVIOUS EXPERIENCE AS A HOST OR HOSTESS PREFERRED

PAY RATE: $17.50/hr

BENEFITS:


PAID HOLIDAYS

PAID SICK LEAVE (40 HOURS)

PAID TRAINING

GREAT REFERRAL PROGRAM

EMPLOYEE DISCOUNTS

COMPANY EVENTS

PLUS MANY MORE

Roles and Responsibilities:

  • Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s name.
  • Use visual cues to seat guests in either the bar, dining area or patio area depending on their preference.
  • Inform guests of current promotion and who will be serving them to ensure a smooth handoff to the service staff.
  • Answer incoming calls to the restaurant and provide appropriate service.
  • Manage the flow of guests into the dining, patio, and bar areas, provide accurate wait times to incoming guests if appropriate.
  • Prioritize guests who called and reserved tables in advance.
  • Observant to guests’ needs throughout the dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the door).
  • Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies.
  • Help dining room staff by setting and clearing tables; replenishing water; serving beverages.
  • Contribute to team effort by accomplishing related results as needed.
  • Assist with any additional tasks that are asked to be performed such as but not limited to, helping with food preparation when necessary.

Job Requirements:

  • Flexible/Adaptable schedule. Available to work evenings, weekends and holidays.
  • Attention to detail and sanitation rules.
  • Must be able to articulate clear greetings and farewells to guests and understand requests for assistance.
  • Must be able to clearly communicate guests’ needs and hear well in a loud environment to answer the telephone and respond to guest requests.
  • A desire to help where needed and work as part of a team.
  • Passion for providing extraordinary service.
  • An appetite for learning.
  • Flexibility to work a variety of shifts.
  • Must be upbeat, outgoing and positive.
  • Ability to effectively communicate on the telephone.
  • Ability to pay attention to detail.
  • Ability to be flexible and organized.
  • Strong Attention to detail.
  • Ability to work in a fast-paced environment.
  • Ability to work independently and collaboratively.
  • Good time management and organizational skills.
  • Fully comply with the health code.
  • 6 months to 1 year experience in customer service or food service role preferred.

Physical Demands:

  • Able to reach, bend, and stoop.
  • Ability to lift up to 50 pounds.
  • Ability to stand for extended periods of time.

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