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Operations Specialist

2 months ago

Nashville, United States Volunteer Corporate Credit Union Full time
Job DescriptionJob Description

POSITION SUMMARY:

Serve as liaison and the primary contact between the member credit unions regarding all aspects of their relationship with the corporate. Receive incoming telephone calls requesting information and member service: Assist members with any and all inquiries or transactions.


PRIMARY RESPONSIBILITIES: Essential or Nonessential

80% Answer telephone and take transactions from member credit unions, respond to inquiries, and provide effective member service.

10% Responsible for incoming and outgoing wire transfers; verify dollar amount, credit union routing and transit, authorized password for destination of wire

transfer.

10% Receive Member Share Draft returns, stop payments, inquiries, copy requests and changes.

Receive and maintain Corporate Share draft stop payments, returns, inquiries, copy requests and changes.

Send new authorization forms to credit unions as requested.

Prepare VolCorp's check deposit and forward to Item Processing.

Prepare and balance any foreign collection item or foreign availability voucher.

Respond to inquiries, research and resolve issues with credit unions as appropriate.

Entering and approving tele-transfer and electronic debit transfer requests on Ezfunds.

Provide frontline support for VolCorp's Internet applications.

Adhere to all Corporates BSA and OFAC rules and policies


ADDITIONAL RESPONSIBILITIES

In addition to primary returns responsibilities, incumbent is also expected to complete extensive cross-training in other areas of Operations, including, but not limited to:


Cash Vault

Serve as liaison between member credit unions and Loomis regarding all aspects of VolCorp's Cash Vault service. Monitor orders submitted by credit unions for each of the six vault locations. Ensure orders are filled properly by Loomis. Manage cash flow in each vault. Determine and maintain appropriate cash levels for each location while minimizing opportunity costs and Loomis expenses. Place FedCash orders and shipments to maintain appropriate cash balances.


User Administration

Perform user administration for all member-facing websites/applications (VolCorp Online, Branch Capture, etc). Ensure timely and accurate processing of authorization requests from member credit unions. Send new authorization forms to credit unions as requested. Assist with annual password mailing. Assist with annual "user audit" to ensure user roles and permissions are current and accurate.


Check Adjustments

Submit adjustments to Federal Reserve Bank, EndPoint, ViewPointe and complete journal voucher to debit/credit the credit union's account or to clear suspense items. Make share draft and detail copies to use for backup for adjustment requests. Research discrepancies between general ledger accounts and suspense entries. Responsible for daily balancing of all Item Processing suspense accounts to ensure they are reconciled with accounting department daily. Provide specialized research information to member credit unions.

Frontline Support for Member Credit Unions

Communicate by telephone/email regarding all aspects of the credit union's relationships with the corporate. This can include performing transactions (ACH, wire, account transfers, etc.), performing research for credit union inquiries, and providing general support for VolCorp's websites and software.


RELATED DUTIES:

Assist with mass mailings as necessary.

Provide back-up duties for other Operations Specialist.

Perform related duties and special projects as assigned.

Adhere to company and governmental policies and regulations, including those related to Equal Employment Opportunity and Affirmative Action Plan compliance.

Respond to inquiries, research & resolve issues with Credit Unions as appropriate.

EDUCATION AND EXPERIENCE:

High School diploma. 1-2 years experience as a Customer Service Representative or progressive experience using electronic data processing systems or the banking industry.

SKILLS, KNOWLEDGE AND ABILITIES REQUIRED:

Familiar with specific software programs, i.e. Excel, Share Draft Processing, CCUN system

10-key skills

Knowledge of basic office equipment

Familiar with electronic data processing equipment, personal computers and related financial software applications

Ability to interface effectively with all levels of staff and members

Accurate data entry skills required

Must be detail oriented

Knowledge of general accounting principals

Ability to balance reports, accounts

Effective telephone skills and etiquette