Event Field Staff Representative

1 month ago

Chicago, United States PRA Business Events Full time
Job DescriptionJob Description

Event Field Staff Representative

PRA is the market-leading business event management firm, delivering unique experiences that move hearts, minds and businesses forward. Blending Passion, Reach and Authenticity, PRA works collaboratively with clients to craft creative, multi-sensory attendee journeys to leave a lasting impression.

We are expanding our Field Staff roster nationwide. If you call one of these great states home, please apply. We want to hear from you:

Arizona, Arkansas, California, Colorado, Florida, Georgia, Hawaii, Illinois, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Missouri, Montana, Nevada, North Carolina, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wyoming, and Washington D.C.


Summary:

This is an on-call, hourly, as-needed role that ensures the safety, enjoyment, and satisfaction of our clients and their guests during PRA programs. The position involves client interaction, event supervision, logistical coordination, and the execution of activities according to program specifications, the Schedule of Services, and PRA policies and procedures. This role does not require commuting to an office but does require working events and programs in person.


Primary Responsibilities:

  • Client and Guest Focus: Ensure the safety, comfort, and satisfaction of attending guests. Represent PRA professionally at all times.
  • Program Execution: Follow program specifications and company procedures to successfully execute events.
  • Knowledge Update: Maintain current knowledge of local attractions, hotels, points of interest, restaurants, theme parks, airports, transportation systems, historical background, weather patterns, current events, and general information.
  • Uniform and Presentation: Maintain a crisp and professional appearance in the PRA uniform.
  • Guest Interaction: Respond to guest inquiries with urgency and importance.
  • Team Collaboration: Follow directions from Event Producers, Directors of Event Production, Lead Staff, or Event Production Coordinators. Work effectively in a team environment.
  • Documentation: Complete program-related paperwork promptly, including timesheets, expense reports, and incident reports.
  • Pre-Program Planning: Assist with pre-program planning, including routing, signage, and organizing the Hospitality Desk.
  • Issue Reporting: Report any issues or situations to the Event Production lead.
  • General Duties: Be courteous and respectful to guests, clients, co-workers, and supplier partners. Assist with other tasks as needed.

Knowledge and Skills:

  • Minimum of one year of work experience in hospitality, tour guiding, or destination management (DMC).
  • Industry-related certifications (e.g., tour guide, trip director) are beneficial.
  • Familiarity with area hotels, tourist attractions, airports, and other venues.
  • Strong problem-solving skills.
  • Strong organizational and interpersonal skills, including public relations and communication skills.
  • Ability to work with diverse backgrounds and maintain high business ethics.
  • Proficiency with technology (smartphones, tablets, computers, printers) and the ability to respond quickly to staffing app notifications, input hours worked, and submit expense reports by the required due dates.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to sit, talk, hear, stand for long periods, and walk distances of at least 100 yards repeatedly.
  • Regular use of hands and fingers to handle, operate a computer, and reach.
  • Occasionally lift and/or move up to 30 pounds; regularly lift and/or move at least 10 pounds.
  • Specific vision abilities required include close vision, distance vision, and the ability to adjust focus.
  • Exposure to various weather conditions, including extreme heat, cold, and rain.
  • Occasionally exposed to fumes, airborne particles, and toxic or caustic chemicals associated with office/transportation work.
  • Varying noise levels in the work environment.

Personal Requirements:

  • Excellent interpersonal and communication skills.
  • Works well with management, peers, clients, guests, and supplier-partners.
  • Ability to work flexible hours, weekends, evenings, holidays, days.
  • Ability to travel to venue locations as needed.
  • Ability to work within deadline constraints and set priorities.
  • Ability to solve problems quickly and discreetly so the client is unaware of situations.
  • Must be highly organized.
  • Must have a current, valid driver's license for the state in which the employee performs his or her driving duties.
  • Possess a professional manner and appearance when representing PRA with clients, guests, supplier-partners, and/or the community

Pay Range: $16-$50 per hour depending on market, skill level, and languages spoken.


Whether in-person, remote, or hybrid, PRA guides organizations in bringing people together with strategic content, brand engagement and authentic destination experiences. PRA has local teams across the US covering more than 29 top destinations, and a remote execution team who can plan anywhere our clients envision an incomparable meeting or event.

Internally, we have a robust sustainability and social impact program that includes initiatives around carbon reduction, pushing towards zero waste, supporting the American Forest Foundation and PACT-USA, working with our supply chain to ensure we have sustainable and diverse suppliers for client events and a focus on equity, diversity and inclusion. Our plans and projects are ongoing and we are excited with the changes we've made and look forward to the continued and increased impact we will have through these programs and initiatives.

Our Corporate and Incentive Program Planning Capabilities Include:

Creative Event Design + Production; Local Excursions; Tours; Teambuilding; Offsite Events; Dine Arounds; Digital + Hybrid Programming; Health + Safety Logistics; CSR + Giveback Initiatives; Sustainable Planning Services; Transportation Logistics; Staffing; Content Creation; Graphic Design + Branding; Gifting.

Follow PRA on social @PRABusinessEvents and visit www.pra.com for more information.


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