Current jobs related to Customer Service Representative - Tacoma - TOTE Maritime Alaska LLC

  • Customer Service Representative

    2 months ago

    Tacoma, United States BlueScope Buildings Full time

    The purpose of this position is to manage the order fulfilment process including claims resolution. This position exists to coordinate customer orders and build customer relationships to generate business for ASC Profiles. Developing strong relations Customer Service, Customer Service Representative, Project Management, Sales Representative, Representative,...

  • Customer Service Representative

    3 weeks ago

    Tacoma, United States U-Haul Full time

    Compensation Range: $16.28 to $26.00 Hourly Location: 6402-6442 S Yakima Ave, Tacoma, Washington 98408 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive...

  • Customer Service Representative

    1 week ago

    Tacoma, United States U-Haul Full time

    Compensation Range: $16.28 to $26.00 Hourly Location: 6402-6442 S Yakima Ave, Tacoma, Washington 98408 United States of America must have a valid drivers license starting pay $1 Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service...

  • Customer Service Representative

    4 days ago

    Tacoma, United States Uline Full time

    Customer Service Representative Washington Branch Pay: From $22 to $26 per hour Location: 3131 Hogum Bay Road NE, Lacey, WA 98516 - Just a 30-minute drive to Lacey from Tacoma! Customer Service is the heartbeat of Uline! As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company...

  • Customer Service Representative

    7 days ago

    Tacoma, United States Uline Full time

    Customer Service Representative Washington Branch Pay: From $22 to $26 per hour Location: 3131 Hogum Bay Road NE, Lacey, WA 98516 - Just a 30-minute drive to Lacey from Tacoma! Customer Service is the heartbeat of Uline! As a Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company...

  • Customer Service Representative

    7 days ago

    Tacoma, United States U-Haul Full time

    Compensation Range: $16.28 to $26.00 Hourly Location: 6402-6442 S Yakima Ave, Tacoma, Washington 98408 United States of America must have a valid drivers license starting pay $1 Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service...

  • Customer Service Representative

    6 days ago

    Tacoma, United States Hoya Full time

    Customer Service Representative Hoya Optical - Seattle, 2330 S 78th St, Tacoma, Washington, United States of America Req #2192 Tuesday, July 30, 2024 HOYA and Seiko Driven by passion for innovation and development, Hoya Vision is constantly moving boundaries. By use of extensive research and cutting- edge technology we provide tailored optimized...

  • Customer Service Representative

    1 week ago

    Tacoma, United States Hoya Full time

    Customer Service RepresentativeHoya Optical - Seattle, 2330 S 78th St, Tacoma, Washington, United States of America Req #2192Tuesday, July 30, 2024HOYA and Seiko Driven by passion for innovation and development, Hoya Vision is constantly moving boundaries. By use of extensive research and cutting- edge technology we provide tailored optimized experiences -...

  • Electrical Customer Service Representative

    3 days ago

    Tacoma, United States Brennan Heating Air Conditioning Full time

    Job DescriptionJob DescriptionBrennan Heating & Air Conditioning is immediately hiring an Electrical Customer Service Representative.Job Title: Electrical Customer Service RepresentativeLocation: Tacoma, WAShift: Monday - Friday, 8:00 AM to 4:30 PMPay: $20 - $25 /hr (DOE)Benefits: Medical, dental, and vision insurance - 100% paid by the employer. 401K with...

  • Customer Service Representative

    20 hours ago

    Tacoma, Washington, United States Sprague Pest Solutions Full time

    Job Summary: We are seeking a highly skilled and empathetic professional to join our team at Sprague Pest Solutions as a Customer Service and Operations Support Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Triage...

  • Customer Service Representative

    3 weeks ago

    Tacoma, United States HOYA Vision Care Full time

    Hoya Optical - Seattle, 2330 S 78th St, Tacoma, Washington, United States of America Req #2192 Tuesday, July 30, 2024 HOYA and Seiko Driven by passion for innovation and development, Hoya Vision is constantly moving boundaries. By use of extensive research and cutting-edge technology we provide tailored optimized experiences - both for the eye care...

  • Customer Service Representative

    1 week ago

    Tacoma, United States HOYA Vision Care Full time

    HOYA and Seiko Driven by passion for innovation and development, Hoya Vision is constantly moving boundaries. By use of extensive research and cutting- edge technology we provide tailored optimized experiences - both for the eye care professional and the spectacle wearer. Customer Service Representative SUMMARY Assist customers via telephone and email by...

  • Customer Service Representative

    7 days ago

    Tacoma, United States HOYA Vision Care Full time

    HOYA and Seiko Driven by passion for innovation and development, Hoya Vision is constantly moving boundaries. By use of extensive research and cutting- edge technology we provide tailored optimized experiences - both for the eye care professional and the spectacle wearer. Customer Service Representative SUMMARY Assist customers via telephone and email by...

  • Customer Service Representative

    3 weeks ago

    Tacoma, United States BlueScope Full time

    ASC Profiles LLC is the leading manufacturer of steel roof and wall products and structural roof and floor deck in the Western U.S., servicing customers from six locations. ASC Profiles services various segments of the steel construction industry through its three divisions, AEP Span, ASC Steel Deck and ASC Building Products. Who are we looking for? If you...

  • Customer Service Representative

    3 months ago

    Tacoma, United States ASC Profiles Full time

    **Customer Service Representative** * Tacoma, WA, USA * Full-time * Job Posting Date: 21-Dec-2021 * Shift: 1st Shift * Department: Customer Service **Company Description** **Company Description** **NS BlueScope - Coated Products North America** (Coated Products) is a joint venture between Nippon Steel and BlueScope Steel. The Coated Product business...

  • Customer Service Representative

    21 hours ago

    Tacoma, Washington, United States Domino's Franchise Full time

    Job DescriptionJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Franchise. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring a positive experience for our valued customers.Key...

  • Customer Service Representative

    2 months ago

    Tacoma, United States ASC Profiles Full time

    Job DescriptionJob DescriptionCompany DescriptionASC Profiles LLC is the leading manufacturer of steel roof and wall products and structural roof and floor deck in the Western U.S., servicing customers from six locations. ASC Profiles services various segments of the steel construction industry through its three divisions, AEP Span, ASC Steel Deck and ASC...

  • Customer Service Representative

    3 weeks ago

    Tacoma, United States Graybar Full time

    Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner. This role can sit in either our Graybar...

  • Customer Service Representative

    1 week ago

    Tacoma, Washington, United States Coopers Auto Repair Specialists Full time

    Position Overview:At Coopers Auto Repair Specialists, we pride ourselves on being a leading automotive service provider, dedicated to delivering exceptional service to our valued customers.Recognized for excellence in customer satisfaction.Equipped with advanced technology and facilities.Multiple locations to serve our community.Access to comprehensive...

  • Customer Service Representative

    2 months ago

    Tacoma, United States Liberty Military Housing Full time

    Overview: Liberty Military Housing Own your passion for service! At Liberty Military Housing were here to serve those who serve our country by providing military families with comfortable, well-maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property...

Customer Service Representative

2 months ago

Tacoma, United States TOTE Maritime Alaska LLC Full time
Job DescriptionJob Description

TOTE Maritime Alaska, the leader in safe and reliable service to Alaska, is seeking a Customer Service Representative – Southbound to join the team at our Anchorage, AK office.

In this position you will:

be responsible for maintaining customer relationships and providing excellent customer service by monitoring and accommodating customer needs, providing web portal assistance, creating and managing bookings, coordinating Alaska trailer logistics, resolving problems, tracking cargo and coordinating equipment.

Main Duties and Responsibilities Include:
  • Welcomes visitors by greeting and directing them appropriately. Notifies company personnel of visitor arrivals.
  • Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
  • Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
  • Answer customer questions regarding vessel sailing or other operational requirements
  • Track cargo and provide tracking information to customers
  • Research and resolve customer issues and answer customer questions
  • Inform customers of applicable policies and regulations related to shipments
  • Arrange logistics: spots, transloads, deliveries, and pickups
  • Monitor and coordinate equipment needs
  • Support the usage of the Web Portal with customer base, and respond to Web Portal issues
  • Monitor and correct Web and EDI bookings
  • Call on customers to develop customer relationships
  • Assists in accepting and distribution of package deliveries.
  • Maintains safe and clean reception area by complying with procedures, rules, and regulations.
  • Run and audit various reports for customers and internal use
  • Build positive, collaborative relationships with internal employees
  • Assist Documentation in getting completed bills of lading. This includes the initial attachment of bills and reaching out to customers for missing bills or bills needing revisions.
  • Report on service issues
  • Process carrier work logs
  • Effectively perform additional duties, as assigned

The ideal candidate will have:
  • High School Graduate
  • Pass the TOTE minimum threshold testing prior to accepting a job call from Local 959
  • Clerical office experience or training preferred
  • Meet the federal training standards required for transportation workers within 90 days or as schedule allows
  • Computer literate, with experience utilizing multiple software applications
  • proficient in Windows and MS Office Suite
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Good math skills
  • Good organizational skills
  • Must be a team player
  • Ability to multi-task and prioritize
  • Ability to work with little or no supervision
  • Ability to work flexible hours, including evenings and weekends, as required
  • Computer literate, with the ability to utilize standard software applications and be proficient in Windows and MS Office Suite (Outlook, Word, PowerPoint and Excel) and E-service center & E-commerce web-based applications

Why TOTE?

The TOTE Group are industry leaders in full ship services and technical solutions with maritime operations and terminal services. Our purpose is to deliver reliable and outstanding service to our customers and to the communities we serve.

TOTE Group is committed to being reliable, resourceful, and adaptable in all that we do. TOTE Group knows excellent companies are built by great people who embody our company’s values and vision.

TOTE Maritime Alaska is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime Alaska is a drug-free employer and a participant of the E-Verify Employment Verification Program.