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Houseperson

2 months ago

Santa Monica, United States Sand & Sea Full time
Job DescriptionJob Description

Starting pay is $20.00 per hour

$20.50 per house upon successful completion of 90-day training period

Full Time employment benefits include:

  • Paid Time-Off (PTO)
  • Holiday Pay
  • Medical, Dental, and Vision coverage options
  • Life insurance (employer sponsored)

We also provide all employees with:

  • Sick-Pay (up to 72 hours per calendar year)
  • 401k plan option with employer match up to 5% of total eligible income
  • On-site parking
  • Public transportation cost reimbursement
  • Alternative modes of transportation pay for walking, biking, or carpooling to work

JOB DESCRIPTION

PROPERTY:

Ocean View Hotel

TITLE:

Houseperson

DEPARTMENT:

Housekeeping

STATUS:

Non-Exempt, Full Time

SUPERVISED BY:

Rooms Division Manager & Hotel Manager

SUPERVISES:

This position does not supervise.

The Houseperson is responsible for coordinating and organizing the laundry room cleaning activities in accordance with established brand/hotel guest services and sustainability standards ensuring a high level of guest satisfaction.

ESSENTIAL DUTIES:

  • Remove dirty linen and towels from departed rooms and drop in laundry chute to be sorted in laundry room.
  • Deliver dirty linens via laundry cart and ‘power tug’ to Shore Hotel for laundering.
  • Deliver laundered linens from Shore Hotel to Ocean View Hotel utilizing laundry cart and ‘power tug’.
  • Sort, count, and pre-treat soiled towels in preparation for laundering.
  • Load and unload washers and dryers.
  • Remove trash from housekeeping carts and dispose of.
  • Assist room attendants by delivering needed supplies to storage rooms and housekeeping carts.
  • Maintain equipment and chemicals as trained.
  • Fold, store, and distribute towels.
  • Assist with other housekeeping tasks in the event of staffing shortages.
  • Assist engineering department in projects as needed.
  • Practice safe work habits and wear protective safety equipment.
  • Maintain clean and orderly work area free from unsafe conditions.
  • Performs other incidental and related duties as required and assigned.
  • Report all unsafe conditions and items to management and security.
  • Follow all Safety and Security policies and procedures.
  • Assist engineering department in projects as needed.

ESSENTIAL JOB QUALIFICATIONS & COMPENTENCIES:

Proven success in the following job competencies:

  • Honesty; has honest, direct, and factual communication and actions with internal and external customers.
  • Collaboration; proactive in building supporting, nurturing, and service-oriented relationships with employees; works collaboratively to resolve problems and enhance productivity; Remains open to others' ideas and tries new things.
  • Integrity & Loyalty; conducts self with high level of ethics and makes decisions with honest intentions that are in the best interest of the company and employees. Keeps commitments; inspires the trust of others; Works with a high level of integrity and ethically; Upholds organizational values.
  • Humble; conducts self and treats all employees with respect; without arrogance, degradation, or coercion; treats all employees with equal regardless of position/status.
  • Innovation; constantly searches for best practices in technology, services, and procedures. Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work;
  • Flexible; considers others point of view to find the best solution for customer and company; proven ability to be flexible and adapt to change; adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays.
  • Problem Solving: Uses a professional, neutral/unbiased, and highly diplomatic inter-personal approach.
  • Interpersonal: Customer focused and effective relationship-building skills; ability to effectively interact with all employee levels; frontline, Managers, Directors, Executives;
  • Diversity: Strong commitment to diversity and equality in a company culture.
  • Communication: Strong communication (verbal and written) in discussing challenges to supervisor
  • Multi-Tasking: Ability to operate under pressure in a fast paced environment; able to deliver effective results, meet tight deadlines and targets.

EXPERIENCE:

  • Must have, as a minimum of 1 year experience, in a similar capacity in a hotel with attention to detail.
  • Bilingual in English/Spanish preferred.

EDUCATION:

  • High school diploma preferred.

WORKING CONDITIONS & PHYSICAL WORK DEMANDS:

  • Be able to work in a standing position for long periods of time (up to 4 hours).
  • Able to stoop, kneel, bend at the waist and reach on a daily basis to perform duties.
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
  • Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding
  • Ability to exert physical effort consistent with cleaning an industry standard number of rooms per shift (approximately 14-16 standard rooms).
  • Ability to grasp, bend, and stoop; push or pull heavy loads weighing up to 30 lbs.
  • Regular and on-time attendance is critical on weekends and holidays.
  • Knowledge of proper chemical handling
  • Hours occasionally exceed 40 hours per week.

OTHER:

  • Other duties as assigned.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required and is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Our post-offer background check process includes a background check (HireRight) and a drug-screen.

We participate in E-Verify

We are an Equal Opportunity Employer.