Call Center Supervisor
2 months ago
Directly leads and develops multiple agents and plans. Carries out leadership responsibilities in accordance with the organization's policies and applicable laws, all while maintaining a positive and motivating demeanor. Must be available to work varied shifts, including weekends and holidays.
ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:
- Answer questions and recommend corrective action for plan complaints.
- Disseminate new plan information to agents in a timely manner.
- Assist in planning and carrying out initiatives to achieve call center goals and improve operations.
- Follow through on personal administrative responsibilities.
- Listen attentively to employees, deliver on promises, and reward employees for a job well done.
- Ensure agents are adhering to schedules and that they are using phone statuses correctly.
- Perform 5 technical monitors per agent, per month, with one conducted side by side.
- Meet with each agent monthly to review technical monitors and agent performance. Create and implement action plans for agents falling below standards.
- Provide continual evaluation of processes and procedures and ensure resources are continually updated.
- Provide appropriate training, coaching, counseling, and direction to maintain a highly motivated work environment through positive and constructive feedback combined with additional coaching and training.
- Communicate to Workforce Analyst, Manager and/or Director when call center is experiencing phone issues, freezes, delays, or service interruptions.
QUALIFICATIONS AND REQUIREMENTS
- Excellent customer service skills.
- Able to lead and mentor a team.
- Have interpersonal skills to deal effectively with all business contacts.
- Professional appearance and demeanor.
- Work varied shifts, including weekends and holidays.
- Able to effectively communicate, in both written and oral forms.
EDUCATION
High school diploma or equivalent.
PHYSICAL DEMANDS
Requires sitting, standing, and occasional light lifting.
-
Call Center Representative
4 weeks ago
Gainesville, Florida, United States Spherion Full timeSpherion Gainesville, FL has a client looking for a Call Center Rep to assist customers with questions, payments, requests and provide conflict resolution. You will serve as primary contact for customers to inform, advise, and process their requests. This is not a remote position. Let's get to work.Possible temp to hireGainesville, FLSchedule: FT, Mon - Fri...
-
Call Center Agent I
4 weeks ago
Gainesville, United States University of Florida Full timeClassification Title: Call Center Agent I (CARE) Job Description: The Call Center Agent for the Small Animal Hospital is a key role within our hospital. The candidate will serve as the primary contact for clients and referring veterinarians. The cand Call Center, Agent, Medical, Hospital, Skills, Communications, Healthcare, Education
-
Gainesville, United States Northeast Georgia Health System, Inc Full timeJob Category:Clinical SupportWork Shift/Schedule:12 Hr Morning - EveningNortheast Georgia Health System is rooted in a foundation of improving the health of our communities. About the Role:Job SummaryDirectly responsible for organizing and supervising the day-to-day operations of the Inpatient Call Center and Communications teams, motivating and inspiring...
-
Call Center Agent
5 days ago
Gainesville, Florida, United States Spherion Full timeJob Summary:Spherion is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring a positive experience for all interactions.Key Responsibilities:Customer...
-
Housekeeping Supervisor
3 days ago
Gainesville, Florida, United States Hilton University of Florida Conference Center Full timeJob Summary:The Housekeeping Supervisor is responsible for leading the Housekeeping Department at the Hilton University of Florida Conference Center. This role involves supervising and training housekeeping staff to ensure the highest level of cleanliness and quality in guest rooms and public areas.Key Responsibilities:Provide leadership and direction to...
-
Associate Center Supervisor
2 weeks ago
Gainesville, Florida, United States CSL Full timeExciting Career Opportunity Reporting directly to the Center Manager, you will assume full accountability for the overall operations of the center in their absence, encompassing production, quality assurance, financial management, human resources, and information technology. Key Responsibilities Ensure adherence to all Company Standard Operating...
-
Healthcare Center Nursing Staff
2 weeks ago
Gainesville, Florida, United States Parklands Care Center Full timeSign-On Bonus: $2,500Compensation: $30-$32/hr plus an additional $1-$2/hr for Shift DifferentialsPay Schedule: WeeklyAbout Parklands Care Center: Situated in Gainesville, FL, we are a dedicated skilled nursing and rehabilitation facility focused on empowering our residents to achieve their highest potential and enjoy fulfilling lives.Our facility is modern,...
-
Communications Call Taker
3 months ago
Gainesville, United States Hall County Full timeJob DescriptionJob DescriptionThis application is for a public safety position. Submission of the online application does not fulfill all of the requirements to apply for this position. Special documents and consent forms are required when applying for a public safety position. If you are interested in becoming a P.O.S.T Certified Communications Officer Hall...
-
LPN/RN Supervisor
2 weeks ago
Gainesville, United States Lake Manassas Health & Rehabilitation Center Full timeLake Manassas Health & Rehabilitation Center - JOB SUMMARY: We need FT and PT Supervises nursing department in DON’s absence according to current federal, state and company guidelines and regulations. Responsible for daily coordinating, assessing and monitoring the quality and efficiency of patient care outcomes. Ensures compliance of nursing care...
-
On Call Banquet Server
2 weeks ago
Gainesville, United States Hilton University of Florida Conference Center Full timeAbout Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...
-
Senior Investigative Supervisor
5 days ago
Gainesville, Florida, United States Texas Department of Aging & Disability Services Full timeJob Summary:The Texas Department of Aging & Disability Services seeks a highly skilled and experienced Senior Investigative Supervisor to lead our Child Protective Investigations (CPI) Division. As a key member of our team, you will be responsible for managing a team of administrative staff and caseworkers, providing consultative services, and ensuring the...
-
CPI Investigative Supervisor I/II
2 months ago
Gainesville, United States Texas Department of Aging & Disability Services Full timeJob Description: CPI Investigative Supervisor I/II The CPI Supervisor performs highly complex (senior-level) consultative services, technical assistance and supervisor work. This position manages administrative staff and a unit of caseworkers responsible for conducting Investigations and Alternative Response (AR) cases within the CPI Division. The...
-
Tax Supervisor
2 weeks ago
Gainesville, United States RUSHTON Full timeIf you are looking for a highly respected firm that has deep roots within the community, builds strong relationships with their clients and is awarded best in their community for multiple years, then Rushton is the place for you. Rushton is one of Northeast Georgia's largest and most respected accounting firms in the region for over 40 years and is seeking...
-
Gainesville, Florida, United States NTT America Full timeJob Summary:We are seeking an experienced Operations Supervisor for Critical Facilities to join our team at NTT America. As a key member of our facilities operations team, you will be responsible for supervising a team of Data Center Technicians and Facilities Technicians.Key Responsibilities:Supervise and manage a team of technicians to ensure optimal...
-
Tax Supervisor
3 months ago
Gainesville, United States Rushton Full timeJob DescriptionJob DescriptionSalary: If you are looking for a highly respected firm that has deep roots within the community, builds strong relationships with their clients and is awarded best in their community for multiple years, then Rushton is the place for you. Rushton is one of Northeast Georgia’s largest and most respected accounting firms in the...
-
Tax Supervisor
3 months ago
Gainesville, United States Rushton Full timeJob DescriptionJob DescriptionSalary: If you are looking for a highly respected firm that has deep roots within the community, builds strong relationships with their clients and is awarded best in their community for multiple years, then Rushton is the place for you. Rushton is one of Northeast Georgia’s largest and most respected accounting firms in the...
-
CT Supervisor
1 month ago
Gainesville, Florida, United States KA Recruiting Inc. Full timeCT Supervisor (Whole Body Scan) in Northern Florida - Permanent Hire - CLICK AND APPLY NOW8 a.m. - 6:30 p.m., Saturday-Tuesday. Coordinates operations and oversees CT technologists. Performs CT imaging procedures for diagnosis and treatment. Requires independent judgment, ingenuity and initiative. Satisfactory completion of a CAHEA-approved program in...
-
Transportation Supervisor
5 days ago
Gainesville, Florida, United States UF Health Full timeJob Summary:The Patient Transport Supervisor plays a critical role in ensuring the smooth operation of patient transportation services at UF Health Shands. This position requires a strong leader who can effectively manage a team of transport staff, coordinate patient transportation, and provide necessary supplies and equipment.Key Responsibilities:Manage the...
-
Environmental Services Supervisor
5 days ago
Gainesville, Florida, United States UF Health Full timeJob Summary:The Environmental Services Supervisor at UF Health is responsible for overseeing the housekeeping team to maintain a clean and functional environment. This position provides a smooth and efficient operation by providing necessary supplies, equipment, and resources for functional use. The supervisor assumes responsibility for day, evening, or...
-
Food Service Supervisor
5 days ago
Gainesville, Florida, United States Hca Florida North Florida Hospital Full timeJob SummaryWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Hca Florida North Florida Hospital. As a Food Service Supervisor, you will be responsible for overseeing the daily operations of our food service department, ensuring that patients receive high-quality meals and exceptional customer service.Key...