Guest Service Manager/Hotel Manager

4 weeks ago

Temecula, United States Europa Village Winery and Resort Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance
  • Company parties

Europa Village is a one-of-a-kind Wine Country destination offering an Old World European experience where service is gracious and unlimited. Everything viewed, touched and crafted will reflect an unsurpassed level of authenticity that speaks to our theme. We offer amazing wines in our Tasting Room, a delicious menu at Bolero Restaurante, unique items at our gift shop Brio, and a total of 20 beautiful rooms to enjoy a getaway.

Europa Village is looking to fill the position of a full-time Guest Service Manager/Hotel Manager. The ideal candidate will have a passion for service with an out-going, self-motivated and energetic personality. This candidate must have excellent communication skills and ability to assist in leading a team. Previous hotel and supervisor experience is a must.

Reports to

  • Guest Services Manager/Hotel Manager
Responsibilities Specific to Guest Services Supervisor


  • Possess and live Europa Village core values.
  • Responsible for the daily operations of the Bolero Casitas and the INN.
  • Ensures all guests are received and greeted properly.
  • Assists in the check in and check out processes to ensure that the process is flawless.
  • Makes reservations for guests over the telephone or in person.
  • Responsible for the correct handling of groups - arrivals, luggage, account instructions, departures and adequate staffing for groups.
  • Acts as the first point of contact for inquiries regarding events throughout the property, including the Tasting Rooms and restaurant.
  • Ensures that the Accommodations team is always aware of room availability.
  • Works closely with the Room Attendants to ensure rooms are ready for the arriving guests.
  • Ability to handle guest complaints and recognize when upper management should be called upon to assist.
  • Aware of special promotions within the hotel, restaurant, retail shops and Tasting Rooms.
  • Other duties as assigned.
Expectations of the Guest Services Supervisor

  • Create and foster an environment of "teamwork" by helping fellow employees or guests without a second thought.
  • Be comfortable working on feet for long periods of time.
  • Be able to communicate Europa Village's story.
  • Ability to treat all associates and guests in a respectful manner.
  • Arrive at work prepared with excellent personal presentation standards and clean, pressed uniform and appropriate slacks, stockings and shoes.
  • Arrive on time and be respectful of attendance and punctuality.
  • Adhere to Europa Village policies and procedures.
  • Be hospitable, welcoming, and exhibit a positive attitude and willingness to assist where necessary.
  • Has an eye for attention to detail.
  • Must be available to work nights, weekends and holidays.

  • Guest Services Representative

    4 weeks ago

    Temecula, United States Pechanga Full time

    **Guest Services Representative** GENERAL SUMMARY The primary responsibility of the Guest Services Representative is to provide memorable experiences to our guests. Focus on building loyalty by ensuring the highest level of guest satisfaction in the delivery and execution of services provided during their visit. Maintains high standards of courtesy,...

  • Guest Room Attendant

    1 week ago

    Temecula, United States Pechanga Full time

    **Guest Room Attendant** **GENERAL SUMMARY** The Guest Room Attendant cleans and services guest rooms as assigned, according to the hotel's standards of cleanliness. **FOUR DIAMOND SERVICE AGREEMENT** All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by...

  • Front Desk Agent

    6 days ago

    Temecula, United States Home2 Suites Full time

    $16.50 to $17.25 DOE Ready to kickstart your career in the hospitality industry? Join us at Huntington! We're all about managing and developing top-tier Marriott and Hilton branded hotels. We're not just a company, we're a launchpad for your career. Learn from industry veterans, grow your skills, and make your mark in the hospitality world. We're known for...

  • VIP Specialist

    3 days ago

    Temecula, United States Infor Full time

    GENERAL SUMMARY The primary responsibility of the VIP Specialist is to provide positive and memorable experiences for our VIP Guests by creating an exclusive, effortless, and personalized visit. This position focuses on building loyalty by ensuring the highest level of guest satisfaction in the delivery and execution of services provided during their visit...

  • Room Attendant-South Coast Winery Resort

    2 days ago

    Temecula, United States Carter Hospitality Group Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompany partiesDental insuranceEmployee discountsFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementPaid time offParental leaveTraining & developmentTuition assistanceVision insuranceWellness resources South Coast Winery Resort & Spa is seeking a Room Attendant to join our...

  • Front Desk Agent-South Coast Winery Resort

    2 days ago

    Temecula, United States Carter Hospitality Group Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompany partiesDental insuranceEmployee discountsFlexible scheduleFree uniformsHealth insuranceOpportunity for advancementPaid time offParental leaveTraining & developmentTuition assistanceVision insuranceWellness resources South Coast Winery Resort & Spa is seeking an experience customer service...

  • Executive Casino Host

    4 weeks ago

    Temecula, United States Pechanga Resort & Casino Full time

    The Executive Casino Hosts/Casino Hosts will maintain and expand a portfolio of preferred casino guests by encouraging trip frequency and networking. The host will also use the casino database to track player history and habits and utilize the data to meet sales goals. FOUR DIAMOND SERVICE AGREEMENT All Team Members will display a Four Diamond commitment...

  • Accounts Payable

    2 weeks ago

    Temecula, United States Ponte Winery Full time

    About our Company: Ponte Family Estate Winery opened in 2003 and is a California based company operating in the heart of the Temecula Wine Country. We have been farming our vineyards since 1984 and are a real working winery, growing and producing over 20 estate grown varietals within certified sustainable facilities. We are located right next to our Four...

  • Wine Club Supervisor

    19 hours ago

    Temecula, United States Tasting Room Expo Full time

    Summary: This position seeks a dedicated Wine Club Supervisor possessing a proven track record in managing and enhancing the member experience. The ideal candidate will excel in overseeing daily operations, including the responsibility of opening and closing the Tasting Room department twice a week. Additionally, they will serve as the front-of-house wine...

  • Travel Nurse

    5 days ago

    Temecula, United States Secure Nursing Service Full time

    Secure Nursing Service is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Temecula, CA. Shift: 5x8 hr days Start Date: 06/03/2024 Duration: 13 weeks Pay: $2877 / Week About Secure Nursing Service:We are Secure Nursing Service (SNS), and we exist to delight our clincians.SNS employs highly skilled and professional...

  • Travel Nurse

    6 days ago

    Temecula, United States Coast Medical Service Full time

    Coast Medical Service is seeking an experienced Case Manager Registered Nurse for an exciting Travel Nursing job in Temecula, CA. Shift: 5x8 hr days Start Date: 06/03/2024 Duration: 13 weeks Pay: $2737 / Week Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency dedicated to providing an elite traveler experience for the...

  • PBX Operator

    2 days ago

    Temecula, United States Europa Village Winery and Resort Full time

    Job DescriptionJob DescriptionBenefits:Company partiesDental insuranceEmployee discountsFree uniformsVision insurance Europa Village is a one-of-a-kind Wine Country destination offering an Old World European experience where service is gracious and unlimited. Everything viewed, touched and crafted will reflect an unsurpassed level of authenticity that speaks...

  • Front Desk Hospitality

    1 month ago

    Temecula, United States Kampgrounds Enterprises, Inc. Full time

    Description: The Temecula KOA at Vail Lake Resort is an outdoor campground destination looking for enthusiastic people to join our front desk hospitality team. Located in beautiful Southern California among a grove of oak trees, we are a year-round park offering camping close to the Temecula wine country, beautiful Vail Lake, and miles of mountain bike,...

  • Tax Manager

    17 hours ago

    Temecula, United States Noon & Associates Cpas Inc Full time

    Job Description Job Description Tax Manager position is open-apply now! Join us and have fun working in Temecula! Noon & Associates CPAs is looking to hire a Tax Manager: someone to work with the partner by reviewing individual, partnership and corporate tax returns, build relationships with our great clients, enjoy Fun Fridays and explore beautiful...

  • Tax Manager

    2 days ago

    Temecula, United States Noon & Associates Cpas Inc Full time

    Job DescriptionJob DescriptionTax Manager position is open-apply now!  Join us and have fun working in Temecula! Noon & Associates CPAs is looking to hire a Tax Manager: someone to work with the partner by reviewing individual, partnership and corporate tax returns, build relationships with our great clients, enjoy Fun Fridays and explore beautiful...

  • Sales Manager

    1 day ago

    Temecula, United States ULINE Full time

    Temecula, California Sales Manager Pay from $120,000 to $150,000 per year Strong customer relationships built on trust - that’s the foundation of Uline’s sales culture! As Sales Manager at our California location, you’ll guide and develop a fast-growing sales team with a customer-first focus. Help drive Uline’s success as a top distributor of...

  • Engineering Project Manager

    7 days ago

    Temecula, United States starstaffingservices.com Full time

    Engineering Project Manager (Management Level) Temecula, CA Direct Hire We are in search of a Engineering Project Manager that has experience managing 10-20 projects at a time. You will need to be motivated and determined to do what it takes to get t Project Manager, Engineer, Manager, Project, Business Services, Staffing, Drawing

  • Shift Manager Restaurant

    1 day ago

    Temecula, United States McDonald's Full time

    Job DescriptionJob DescriptionShift Managers perform a variety of tasks, which may include planning for each shift, monitoring performance during the shift, taking action to ensure the team is meeting McDonald’s standards, monitoring safety, security, and profitability, and communicating with the next Shift Manager to help prepare him/her to run a great...

  • Sales Manager

    23 hours ago

    Temecula, United States Uline Full time

    Temecula, California Sales Manager Pay from $120,000 to $150,000 per year Strong customer relationships built on trust - that’s the foundation of Uline’s sales culture! As Sales Manager at our California location, you’ll guide and develop a fast-growing sales team with a customer-first focus. Help drive Uline’s success as a top distributor of...

  • Sales Manager

    26 minutes ago

    Temecula, United States ULINE Full time

    Temecula, California Sales Manager Pay from $120,000 to $150,000 per year Strong customer relationships built on trust - that’s the foundation of Uline’s sales culture! As Sales Manager at our California location, you’ll guide and develop a fast-growing sales team with a customer-first focus. Help drive Uline’s success as a top distributor of...