Customer Service Representative

4 weeks ago

Wheaton, United States Star Bank Full time
Job DescriptionJob Description

Star Bank is recruiting a Customer Service Representative for our office in Wheaton, MN.

The work schedule will be set by our branch operations manager. Monday-Friday only during regular business hours. The bank is not open Saturdays The following is a summary of job responsibilities:

• Cashing checks, depositing bank transactions, and providing excellent customer service in-person, via phone, drive-thru, and via email.

• Assisting customers with their on-line and mobile banking needs

• Assisting customers with their debit card needs.

• Learning and maintaining Star Bank product knowledge and staying abreast of rules and regulations which affect bank operations.

• Safeguarding bank assets by maintaining drawer limit, balancing customer transactions, and meeting transaction standards.

• Answer incoming phone calls as needed.

• Must be willing to perform misc. duties as they are assigned. In addition, must be wiling to rotate shifts as needed, and attend mandatory staff meetings and training sessions.

• A solid understanding of credits and debits is required along with the ability to complete financial transactions in a timely and efficient manner.

• An outgoing, energetic, and mature work style is a must.

• We are seeking a candidate who will provide great customer service, has strong problem-solving skills, and good organizational/follow-through skills. Reliability and punctuality are crucial.

• Must be regular in attendance and punctual.

• Star Bank hires team players who are excited to work at an established, family-owned, independent community bank. The right candidate will be dependable and willing to take on new tasks and assist in making things run smoother, easier, and faster. This is a professional work environment.

Computer skills:
A successful candidate will be proficient with Microsoft Word, Excel, Outlook, and other Windows-based systems. Computer ability and typing is a must He/she must have the ability to learn quickly on the computer and adapt as necessary.

Experience requirements:
Banking experience is preferred but not required. The candidate must be comfortable handling and being responsible for cash in a professional and confidential setting.

Education requirements:
HS diploma or equivalent, banking experience preferred, but not required.

Physical requirements:

• Must have the ability to remain stationary in a restricted workspace for as much as 50% or more of the typical work day. This position requires a great deal of standing.
• Must have reliable transportation to and from work.
• Must have the ability to lift and carry bags weighing more than 10 lbs.

Star Bank is an Equal Opportunity Employer of women, minorities, veterans, and individuals with disabilities. Member FDIC.

ALL APPLICANTS MUST UPLOAD A RESUME AND COVER LETTER TO APPLY. MUST BE IN WORD, PDF, OR JPG FORMAT ONLY.

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