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Maintenance Supervisor

3 months ago

Providence, United States Homewood Suites by Hilton Providence Full time
Job DescriptionJob DescriptionDescription:

POSITION SUMMARY:

The primary function of the Maintenance Supervisor is to ensure the activities within the hotel in regard to routine, preventative and emergency maintenance are completed through personal performance of duties and directing of maintenance staff members.

ESSENTIAL FUNCTIONS:

  • Assigning tasks to oneself and maintenance/houseperson staff members (if houseperson is designated as reporting to maintenance).
  • Monitoring tasks to ensure timely and proper completion.
  • Coordinate with Regional/Chief Engineer to schedule and prioritize all tasks, work orders and special projects to be completed by the maintenance staff.
  • Ensure that guests receive prompt, professional treatment and courteous service in response to their maintenance needs.
  • Ensure all safety equipment and conditions are up to code.
  • Ensure proper lockout/tagout procedures are initiated and followed.
  • Ensure all tools and equipment are in working condition, and up to code.
  • Ensure the security of all equipment and tools.
  • Ensure storerooms and workspaces are kept clean and organized.
  • Coordinate with Regional/Chief Engineer to ensure that the grounds near the pool, Jacuzzi, sauna, fitness area and restrooms are on par with the standard meant to be maintained. Areas applicable to the hotel).
  • Proficient in basic Building Services maintenance; including, but not limited to wall vinyl repairs, tile work, grouting, caulking, plaster, and painting.
  • Perform property walks to ensure cleanliness, functionality and security.
  • Complete assigned cleaning and maintenance requests as informed by the front desk.
  • Coordinate the ordering of chemicals and the regular maintenance of the pool and fitness area. (Areas applicable to the hotel).
  • Reply to guest questions and handle any concerns.
  • Assist with employee training and monitoring that safety procedures are followed.
  • Setup maintain and refresh function room as required.
  • Scheduling of Maintenance Associates’ shifts and breaks.
  • Demonstrate leadership through positive, professional communication with associates, guests, and vendors.
  • Attend mandatory meetings & hotel functions.
  • Comply with all company standards and policies, as established in the employee handbook.
  • Other duties as required.

SUPERVISORY RESPONSIBILITIES:

  • Ability to lead a team.
  • Excellent management and supervisory skills.


EQUIPMENT TO BE USED:

  • Computers.
  • Electrical and manual tools appropriate to completing the project/maintenance required


Requirements:

EDUCATION REQUIRED:

  • A High School diploma or equivalent;
  • Building/Maintenance Certification a plus.

EXPERIENCE REQUIRED:

  • 1 year related experience and/or training; or equivalent combination of education and experience.
  • Previous hotel experience preferred, but not required.

SKILLS, AND CAPABILITIES REQUIRED:

  • Valid Driver’s License required.
  • Knowledge of safety codes and tool usage required.

TYPICAL PHYSICAL DEMANDS:

  • Able to lift and carry up to 50 lbs.
  • Able to bend, stoop, walk, crawl into awkward spaces and climb ladders.
  • Able to see, talk and hear.
  • Requires walking the property and facility to diagnose building issues to plan repairs or maintenance for extended periods of time (6-8 hours).
  • Must be physically able to perform repairs when needed.


TYPICAL MENTAL DEMANDS:

  • The ability to: listen, read, write, and speak, both clearly, and effectively ensures that the lines of communication are open between the Associates and guests at the hotel; and is absolutely essential. Customer service is our priority, so it is imperative that all Associates communicate to the best of their ability.
  • The ability to perform basic mathematical functions: adding, subtracting, multiplying, and dividing, using whole numbers, common fractions, and decimals.
  • The ability to apply the use of common sense & understanding in order to carry out instructions, whether in written, oral or diagram form.
  • Must possess conflict resolution skills.


WORKING CONDITIONS:

  • Exposure to detergents, cleaning solvents, paints and chemicals used for repairs and maintenance .
  • Employees are expected to comply with existing safety procedures.
  • The ability to work in close proximity with others comfortably, while multitasking in a fast-paced environment.
  • Hospitality environment requires polite, professional conduct and communication at all times.
  • Must be able to work a flexible schedule; days, nights, weekends, and/or holidays as needed.