Job File Coordinator

1 week ago


Plant City, United States SERVPRO of NE Hillsborough County Plant City Full time
Job DescriptionJob DescriptionBenefits:
  • Bonus based on performance
  • Paid time off
  • Training & development

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities


Monitor job file status
Monitor job file audit status
*
Maintain job file KPM's
Monitor and ensure client requirements are followed
Review and validate initial field documentation
Daily job file coordination
Perform job file backup
Maintain internal and external communications - customers, adjusters, SERVPRO production team
Prepare job file reports
Complete and review job file documentation for final upload and the audit process
Complete job file audit process
Perform job close-out
Assist other departments, as needed
* Additional office tasks as needed

Position Requirements


2+ year(s) of administrative or office-related experience
Experience job file processes and quality assurance a plus
Experience in restoration service industry environment a plus
Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a
consistently courteous and professional tone of voice at all times
Polite, confident, and excellent customer service skills, including listening and questioning skills
Ability to remain calm and professional during tense or stressful situations
Excellent organizational skills and strong attention to detail
Very self-motivated and goal-oriented
Ability to multi-task
Capability to work in a fast-paced, team-oriented office environment
Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Ability to learn new software and SERVPRO proprietary software

Minimum of HSD/GED preferred

Ability to successfully complete a background check subject to applicable law + a drug screening



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