Concierge Lounge Attendant
1 month ago
Reports To: Guest Service/Operations Manager
Supervises: N/A
Job Purpose: To administer professional, personalized service for each guest from the time of first contact in the Marriott Concierge Lounge.
Job Responsibilities:
- Greet and assist guests, communicating hotel amenities and policies as well as local attractions and directions.
- Answer phone and direct calls.
- Explain F&B menu, pricing and all other policies to guests.
- Process all points of sale transactions - Liquor/Alcohol.
- Maintain area in a professional manner.
- Maintain office supplies.
- Keep area organized and clean.
- Fulfill opening and closing shift duties.
- Support F&B and Front Office Manager with necessary communication.
- Other duties as assigned.
Job Skills:
- Ability to establish a friendly relationship with all guests while anticipating their needs.
- Ability to handle point of sale for services and retail items.
- Familiar with standard computer programs.
- Strong command of the English language with ability to explain various treatment/services to guests.
Education
- HS Diploma or equivalent
Experience
- Minimum 3 months experience in spa, office or retail setting.
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