Bay Tower Lounge
4 weeks ago
If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience - Sheraton San Diego Hotel and Marina is a fit for you We are soon to be one of the largest and most renovated resorts in San Diego Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay and our associates love to work
The Sheraton San Diego Hotel & Marina is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistant program, food provided.
Summary of Job Description
Lounge on the scenic patio during the day or cozy up to the fireplace at night and enjoy spectacular panoramic views of the San Diego Bay. The Bay Tower Lounge (BTL) Host is the first point of contact for guests. Responsibilities include greeting and seating guests, managing reservations, and providing information about menu offerings and special promotions. Hosts also coordinate with servers and kitchen staff to ensure smooth dining experiences and handle guest inquiries and concerns. Excellent communication, customer service, and organizational skills are essential for success in this role.
The hourly rate for this position is $19.70
Education/Experience
- Minimum 6 months experience in hotels, banquets, or events.
- High School Diploma or equivalent education required.
- Will be required to work flexible scheduled shifts based on business needs.
- Scheduling includes holidays, nights, and weekends depending on hotel events and functions.
- Understand the mission, vision, and goals of the hotel.
- Must be able to prioritize and work efficiently with limited supervision.
- Must be detail oriented and able to multi-task efficiently.
- Must be able to speak, understand, and communicate the primary language(s) used in the workplace.
- Must possess excellent communication, follow-up, and organizational skills.
- Must have the ability to push, pull, bend, squat, and lift on a regular basis.
- Use of Personal Protective Equipment (PPE) as needed for duty assigned and with use of required tools and equipment.
- Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team.
- Knowledgeable and ensure compliance of all state food safety guidelines.
- Welcome and seat guests upon arrival to food and beverage restaurants and outlets.
- Seat guests according to rotation and service levels.
- Present menus and share knowledge of food and beverage offerings.
- Complete opening duties as assigned, including checking quality and quantity of all food and beverage stock and supplies using checklist.
- Set up the station according to service standards.
- Set up all condiments, supplies, food and beverages according to standards.
- Ensure a sufficient supply of all supplies and tools.
- Ensure cleanliness, condition of host stand, and of assigned station and service areas.
- Set up side stations with supplies and equipment.
- Assist guests with to go orders.
- Assist guests with retail and package purchases.
- Stock service stations.
- Anticipate Guests' needs, respond promptly and acknowledge all Guests, however busy.
- Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas.
- Clean and wipe down food and beverage areas immediately in workstation and after Guest departs.
- Complete closing duties and reports as assigned and leave duty after reporting to supervisor or Manager on Duty.
- Must be TIPS and Food Safety certified as required.
- Follow 4 Keys service standards, standard operation procedures, and safety standards.
- Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.
- Follow safety and security procedures.
- Work cohesively with co-workers and all departments as part of a team.
- Adhere to attendance and reliability standards.
- Follow all additional duties as assigned by management.
All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the "at will" employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact:human.resources@sheratonsandiegohotel.com.
Sheraton San Diego Hotel and Marina is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.
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