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Digital Support Specialist

2 months ago

Mahwah, United States Polestar Full time
Job DescriptionJob Description

At Polestar we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to support and maintain our North America retailer network and their digital needs.


Let us describe the challenge we offer

As a Digital Support Specialist at Polestar, you will be a key member of the global Space Establishment team responsible for supporting the operational upkeep and build-out of our North American retailer network (Interactive Showrooms) with the installation and maintenance of Polestar-specific technologies designed to provide a consistent look, feel, and function to the Retailer experience. The Space Establishment Team member provides second-line technical support for audio, video, and network hardware and software issues at our retail locations. This role will involve training retail staff in Polestar technologies and staying up to date on the latest digital trends to maintain our competitive edge. This role will serve as a backup for the North America support team.

This role will require up to 20% travel throughout the US & Canada.

This is a contract position with potential for extension.


What you’ll do

New Retailer Development

  • Oversee the establishment of new retail spaces, managing project timelines and ensuring timely completion.
  • Coordinate network equipment procurement and shipping.
  • Actively collaborate with the global team and retail partners to facilitate seamless installation and setup. Demonstrate strong project ownership by leading suppliers (Trison/TopRight) to guarantee timely delivery and successful project execution.
  • Develop and maintain digital Bill of Material (D-BOM) standards and specifications.
  • Provide regular technical updates on new space development progress.
  • Offer guidance on the effective use of these platforms to enhance retail operations and customer experiences.

Technical Support and Maintenance

  • Configure and test digital equipment prior to space openings.
  • Deliver first and second-line IT hardware and software support.
  • Manage network configuration and maintenance.
  • Contribute to the digital development of retail spaces.
  • Provide technical training sessions to retail staff.


Who you are

  • 5+ years of IT support, with a strong background in asset management, project management, vendor management, help desk operations, and technical training.
  • CompTIA A+, CompTIA Network+, and Cisco certifications are a plus.
  • In-depth knowledge of Windows and iOS operating systems, Microsoft Office 365, Microsoft Intune and Apple Business Manager.
  • Demonstrated expertise in Cisco Meraki networking hardware and software.
  • Ability to manage project timelines, prioritize tasks, and deliver results efficiently. Familiarity using project management software JIRA and Confluence is a plus.
  • Proven ability to deliver an exceptional customer service and a strong problem-solving orientation.
  • Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical audiences.
  • Strong attention to detail and ability to manage multiple tasks simultaneously.
  • You are highly organized, customer-focused individual with a passion for technology and a proven track record of success in a fast-paced environment.
  • You have a passion for collaboration and thrive in an ever-evolving, flat work culture that prioritizes collective success over individual gains.


People at Polestar

We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility.

We are an electric performance brand, determined to improve the society we live in.

 

Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled.

Are you ready for the journey? Which is electric by the way...