Hospitality Specialist

4 months ago

Battle Creek, United States New Holland Brewing Company LLC Full time
Job DescriptionJob DescriptionHospitality Specialist (Host) / Server Assistant (Food runner)Join the team at Battle Creek's Best New Business of 2023 Our crew is looking for people who want to help spread our Vision to create savored moments for the world - it all starts with our Hospitality Specialists. This is a hybrid job with a starting pay of $15.55/hour for Hospitality Specialist and $10.33/hour PLUS TIPS for the Server Assistant role. Friday - Saturday - Sunday availability a must.Great team Great Perks Great locationWhat we offer you
  • An innovative, growing company in our industry.
  • A strong culture; one that is guided through our Mission, Vision and Values.
  • A collaborative, caring, creative and engaging place to work.
  • An amazing team.
  • Great perks
Job summaryThe Hospitality Specialist role is the first & last person at New Holland to interact with our guests. The Hospitality Specialist performs our main guest service function.While our Server Assistant supports the severs and bartenders to take care of guests most efficiently. They run food from the kitchen to guests, ensure guests have all needed items, clear and clean tables, roll silverware, maintain clean restrooms/common areas and provide a remarkable experience for our guests.This position will support both roles dependent on scheduled shift. This position requires a passion for working with people.What you would do
  • Lead and act in a manner that is consistent with our Mission, Vision & Values.
  • Know all of the company’s upcoming events and promotions.
  • Know our beer, wine, spirits, and food and be able to accurately describe each item in terms of taste & style.
  • Utilize our methods of communication and technology.
  • Lead the reservation board and manage the wait.
  • Seat guests while managing preference and accommodation needs and balancing customer flow.
  • Maintain cleanliness at the host stand.
  • Assist with any cleaning/organizing projects up to and including restroom protocols, bussing & sanitizing tables.
  • Roll silverware.
  • Deliver food to tables accurately and in a timely manner.
  • Perform other responsibilities as assigned.
What you offer us
  • Excellent interpersonal skills.
  • Problem solving and forward-thinking mindset.
  • Ability to multi-task with a calm, positive attitude.
  • Possess basic knowledge of dining room service procedures and functions.
  • Possess good communication skills and the ability to work well with teammates.
  • Possess a sense of urgency.
  • Must be able to work days, nights, weekends, and holidays.
Physical requirements
  • Be able to work in a standing position for up to ten (10) hours at a time.
  • Be able to reach, bend, stoop and frequently lift thirty (30) pounds.
Desired qualifications
  • Passion for being a public-facing ambassador of the New Holland brand.
  • A passion for engaging with guests and for providing a hospitality-focused environment.
  • A desire to be part of high-functioning team.
  • Maintain a positive attitude in stressful situations.
Reports to: General ManagerOur MissionAt New Holland Brewing Company, we are on a mission to enhance the quality of people’s lives.Our VisionNew Holland Brewing Company’s vision is to create savored moments for the world.Our ValuesWe Believe * We Engage * We Own * We Lead *We Act with Integrity * We CareHow your job supports the mission
  • Engage with guests constantly, make a remarkable experience.
  • Offer support to other teams, increasing productivity.
  • Anticipate guests needs and deliver.
Summary of a typical day
  • Assist guests enthusiastically.
  • Maintain seating rotation and organization at the host stand.
  • Bus, sanitize, roll silverware.
  • Run Food.
  • Greet guests upon arrival & departure.
New Holland conducts job-related background checks prior to hire to ensure a safe and secure work environment in which current team members, guests, and company assets are protected, while protecting the integrity and confidentiality of information gathered during the evaluation. Background checks are conducted on the finalist only following the issuance of a contingent offer of employment. At this point in the hiring process, you would be asked to authorize New Holland to conduct the background check. You would be provided with online authorization and disclosure forms that require identifying information, including other names used, Social Security Number and birthdate, current address, and contact information. Candidates with questions are encouraged to contact the People & Culture team at peopleandculture@newholland.com.

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