Director of Resident Services

2 months ago

Mount Pleasant, United States Somerby Mount Pleasant Full time
Job DescriptionJob Description

Make a difference in the lives of others while personally thriving

Join Bridge Senior Living – a certified Great Place to Work

Now Hiring Resident Services Director

What you can expect as an Resident Services Director:

  • Incentivized Annual Bonus Opportunities
  • Tuition reimbursement
  • Competitive pay
  • 401(k) with company match
  • Next Day Pay with PayActiv
  • Excellent Benefits
  • The friendliest leaders and teammates

Qualifications of an ideal Resident Services Director:

  • Combination of education and/or experience working with Seniors
  • 2-3 years of experience in Senior Living

Resident Services Director Job Summary:

The Resident Services Director serves as a liaison to the Residents in the Independent Living setting. The Director is responsible for the planning, development, implementation, evaluation and improvement of Resident orientation, services and day-to-day administration of programs.

  • Support mission, vision, and goals of the organization, upholding and promoting company culture and vision.
  • Maintain Resident satisfaction through ongoing solicitation and measurement of Resident feedback, implementation of Resident suggestions, interactive problem solving with Residents, and an annual program evaluation/quality assurance effort.
  • Take initiative to actively plan, develop, and implement expansion and/or innovation in program services.
  • Plan, coordinate and administer the new Resident orientation program. Monitor and evaluate for necessary changes and /or improvements.
  • Actively communicate and work with Families and Residents of Independent Living to assist in safe, respectful and appropriate transitions to Assisted Living or Memory Care. Meet with staff and evaluate feedback to ensure safety and appropriate level of care.\
  • Act as Resident liaison and advocate to the Executive Director.
  • Act as Resident/Administrative advocate for development of Residents’ Council for those in the Independent Living Setting. Participate as requested.
  • Make reports and recommendations to the Executive Director as necessary or required concerning the operation of the department.
  • Ensure development of sound programs, best practices, policies, and procedures relating to the overall success of the community.
  • Work with community team and Bridge leadership to enhance our Family, Resident and Associate experience.
  • Participate in and hold team accountable to rigorous onboarding and orientation standards.
  • Promotes and protects residents’ rights, assists residents to make informed decisions, treats residents with dignity and respect.

EEO Statement

Bridge Senior Living is an equal opportunity employer. We are united by our pillars to Show Love, Exceed Expectations, Protect with Care and Serve with Purpose. We celebrate diversity and are committed to creating an inclusive environment where all associates have a strong sense of belonging. All qualified applicants will be considered for employment without regard to race, color, religion, gender, gender identity or expression, family/marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, veteran status, or any other status protected by law.

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