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Surveillance Supervisor

3 months ago

Las Vegas, United States Westgate Resorts Full time
Job DescriptionJob DescriptionCompany Description

 

ABOUT WESTGATE RESORTS
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there

Job Description

General Summary Of Duties:

Duties include, but are not limited, to the following:

  • Monitors all areas of the property at all times, identifying potential security and/or safety risks and reporting them to the appropriate individual or entity, for proper resolution
  • Ensures the quality of operations in the Surveillance Department on assigned shift
  • Maintains a working knowledge of all rules and regulations of the Gaming Commission, and ensures strict adherence to same throughout the property.
  • Protects casino assets and gaming integrity, though the consistent, thorough monitoring of all activities on property, particularly on the gaming floor.
  • Directs the flow of surveillance reports to the proper individuals within the casino, always maintaining the highest level of confidentiality
  • Ability to lead, train and develop surveillance Team Members on assigned shift of duties and responsibilities, and ensures that they are completed in a timely, efficient manner.
  • Maintains world class service levels in the Surveillance Department, selecting, training, scheduling, evaluating, and disciplining Team Members, as needed.
  • Reviews all daily activity reports and prepares shift reports for management.
  • Coordinates, with the Gaming Control Board and other departments, when surveillance discovers a matter which needs further investigation or attention as appropriate.
  • Facilitates the flow of information throughout the department, by attending regularly scheduled departmental meetings.
  • Observes, documents, videotapes and reports any unusual or suspicious activities on property.
  • Regularly inspects the premises, identifying potential safety or security hazards, and reporting same to the appropriate individual or entity, for proper resolution.
  • Reviews surveillance coverage and reports, providing detailed information to appropriate casino officials and outside agencies, as needed.
  • Held accountable for the accuracy and thoroughness of departmental records and reports.

 

 The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.

 

 

Qualifications

Performance Requirements: (Knowledge, skills and abilities)

  • Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. 
  • Ability to write effective reports and memos. 
  • Ability to respond to inquiries from Team Members or guests. 
  • Ability to communicate effectively in one-on-one, small group, and large group situations.
  • Ability to read, write and communicate verbally in English
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
  • Ability to compute rate, ratio and percent, and to interpret data from graphs. 
  • Ability to apply common sense reasoning to variety of situations.
  • Full Knowledge of Microsoft Office, Word, Excel, Outlook, and Power Point.
  • Full knowledge and understanding of company and department rules, policies and procedures.
  • Ability to alphabetize, read, write, speak and understand the English language to complete job assignments and comprehend/follow written and verbal instructions from all levels of management, staff and external contacts.
  • Ability to read, write, speak and understand the English language to complete clear, concise reports and record
     

PHYSICAL, ENVIRONMENTAL & OTHER REQUIREMENTS:  

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office environment and throughout the property in all locations.  Must be tolerant to varying conditions of noise level, temperature, illumination and air quality. The noise level in the work environment is usually moderate. When on the casino floor, the noise level increases to loud. A casino environment typically allows smoking.

Constant contact with executives, department management, applicants, Team Members and guests is necessary. Requires prolonged sitting or standing and mobility. Requires bending and reaching. Requires transporting, pushing, pulling, and maneuvering items weighing up to 50 lbs. Requires eye/hand coordination. Requires use of standard office equipment and specialized surveillance equipment. Requires basic math. Ability to push and/or pull file cabinet drawers weighing up to 5 lbs. Requires the ability to distinguish letters, numbers and symbols. Ability to and comply with policies and procedures, job description, daily memorandums, chemical labels (MSDS) and other instructions.

 
Experience Requirements


Knowledge of and experience with closed circuit television equipment required.  Minimum of two years in casino surveillance supervision or related area preferred.  Excellent knowledge of all table games required and training experience preferred. Must possess excellent observational and communication skills. Must be able to detect and teach schemes, cheating activity and advantage play. Full knowledge of E-Connect, Itrak and Microsoft Office 


Role: The Surveillance Shift Supervisor will oversee and assist in overseeing the Guest and Team Member experience at the Westgate Resort and Casino.

 

Education Requirements

Bachelor’s degree in criminal justice or related area from a four-year college or university preferred and/or equivalent work experience.