Public Safety Specialist

3 weeks ago

Minneapolis, United States Guthrie Theater Full time
Job DescriptionJob DescriptionPublic Safety Specialist (Part-Time)Reports to: Public Safety ManagerCompensation: $18.75 per hour THE ORGANIZATION The Guthrie Theater engages exceptional theater artists in the exploration of both classic and contemporary plays connecting the community we serve to one another and to the world. Through its extraordinary artists, staff and facility, the Guthrie is committed to the people of Minnesota, and from its place, rooted deeply in the Twin Cities, influences the field as a leading 21st century arts organization. Every year more than 500 people, both on stage and off, help ensure our success in creating and supporting the highest level of theater. As an organization, we are committed to our values of Artistic Excellence; Community; Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility.LAND ACKNOWLEDGMENTThe Guthrie Theater would like to acknowledge that we gather on the traditional land of the Dakota People and honor with gratitude the land itself and the people who have stewarded it throughout the generations, including the Ojibwe and other Indigenous nations. THE POSITIONThe Public Safety Specialist position is responsible for the safety and security of assets, property, personnel, patrons, customers, and all visitors of the Guthrie Theater by monitoring and patrolling the theater premises, and always responding to incidents in a calm and professional demeanor. All employees are expected to center, model and champion the Guthrie’s core values of Artistic Excellence; Community; Diversity, Equity, Inclusion and Accessibility; and Fiscal Responsibility. This position is part-time and non-exempt. Compensation for this position is $18.11 per hour. The typical schedule for this role will vary based on the dynamic schedule of a theater. This position is required to cover all shifts which include weekday, evenings, weekends, and occasional overnights as needed.The Guthrie is an Equal Opportunity Employer. We are committed to building an equitable environment that finds strength in diversity of identity, experience and perspective. We are dedicated to hiring and developing talented teams which are inclusive and welcoming to individuals with different backgrounds, thoughts, and abilities. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.PRIMARY DUTIES AND RESPONSIBILITIES1. Safety and Security
  • Perform safety patrols to ensure the protection of property from trespassing, fire, accidents, vandalism and other safety related incidents, reporting any unlawful or suspicious activity through established company procedures.
  • Monitor access to premises and property including personnel, visitors, and patrons.
  • Resolve situations calmly with tact and common sense - including, but not limited to warning, apprehension and/or eviction of violators from premises if warranted. Duties include notifying the appropriate municipal departments (i.e., fire, police, emergency responders) when necessary.
  • Respond to emergencies and administer First Aid/CPR/AED when appropriate and necessary.
2. Customer Service
  • Provide exceptional customer service to Guthrie patrons. Take every possible step to ensure that customers have a positive experience.
  • Present a polite and professional demeanor when interacting with patrons and colleagues.
  • Ensure theater and lobby spaces are clean, safe and welcoming.
  • Follow Guthrie policies and emergency procedures, directing patrons in the event of an emergency.
  • Assist patrons with accessibility needs as needed or when appropriate.
  • Problem solve patron problems as they arise, elevating as needed to supervisors.
  • Communicate with supervisors, informing them of patron comments, problems, or needs.
3. Administration
  • Can communicate, both verbally and in written form, to complete required documentation of Daily Activity Report and written Incident Reports.
  • Answer phone calls, take messages, and assist vendors, to promote internal department communication, and to ensure effective communication to Guthrie staff.
  • Contribute to the overall work culture of the Guthrie. Promote a positive work culture by promoting interdepartmental teamwork and fostering open communication.
ESSENTIAL KNOWLEDGE AND QUALIFICATIONS
  • Demonstrated safety related experience, or a combination of experience and training.
  • Must possess or be willing to obtain Emergency Medical Responder certification within six months of hire.
  • Can work independently as well as in a team atmosphere.
  • Can contribute to a positive visitor experience.
  • Can respond quickly to a wide variety of requests for emergency and non-emergency assistance.
  • Can work in a fast-paced environment and able to resolve problems that may affect large volumes of people.
  • Demonstrates good judgment under pressure or in stressful situations.
  • Able to manage multiple duties effectively.
  • Good attention to detail.
  • Can work all days of the week to include weekdays, weekends, and holidays, and all shifts including daytime, evenings, and overnight.
  • Experience with and commitment to working with individuals and teams that exemplify diversity of identity, experience, and perspective, including but not limited to race, color, gender, gender identity, gender expression, age, family and/or marital status, creed, religion, ancestry, disability, national origin, sexual orientation or sexual identity, veteran status, genetic information, pregnancy, body size/type, status with regard to public assistance or any other basis protected by federal, state or local law.
THE LOCATIONThe Guthrie Theater is located in the historic Mill District along the Mississippi River in Minneapolis, Minnesota. As the largest city in the state, Minneapolis offers a large variety of parks, lakes, great food, festivals, malls and more. WHY SHOULD I APPLY?Be a part of a leading non-profit organization that is committed to serving not only the local Twin Cities community but the industry as a whole. In addition to a competitive pay rate, the Guthrie offers top-notch employee perks.Sick TimeOne hour of sick time for every 30 hours worked (in concurrence with the Minneapolis Sick and Safe Time Ordinance)TransportationSubsidized passes for Metro Transit buses and trainsDiscounted pre-tax monthly ramp parkingDiscounted bike locker rentalComplimentary TicketsTo Guthrie productionsDiscounted TicketsTo all shows produced by the GuthrieTo some performances hosted by the GuthrieClasses and CampsDiscounts to Guthrie classes and campsOther Employee PerksWellness ProgramGuthrie Store discountAffinity GroupsA NOTE FROM HUMAN RESOURCESApplicants must submit a resume to be considered for the position.

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