Public Safety Specialist
4 weeks ago
- Perform safety patrols to ensure the protection of property from trespassing, fire, accidents, vandalism and other safety related incidents, reporting any unlawful or suspicious activity through established company procedures.
- Monitor access to premises and property including personnel, visitors, and patrons.
- Resolve situations calmly with tact and common sense - including, but not limited to warning, apprehension and/or eviction of violators from premises if warranted. Duties include notifying the appropriate municipal departments (i.e., fire, police, emergency responders) when necessary.
- Respond to emergencies and administer First Aid/CPR/AED when appropriate and necessary.
- Provide exceptional customer service to Guthrie patrons. Take every possible step to ensure that customers have a positive experience.
- Present a polite and professional demeanor when interacting with patrons and colleagues.
- Ensure theater and lobby spaces are clean, safe and welcoming.
- Follow Guthrie policies and emergency procedures, directing patrons in the event of an emergency.
- Assist patrons with accessibility needs as needed or when appropriate.
- Problem solve patron problems as they arise, elevating as needed to supervisors.
- Communicate with supervisors, informing them of patron comments, problems, or needs.
- Can communicate, both verbally and in written form, to complete required documentation of Daily Activity Report and written Incident Reports.
- Answer phone calls, take messages, and assist vendors, to promote internal department communication, and to ensure effective communication to Guthrie staff.
- Contribute to the overall work culture of the Guthrie. Promote a positive work culture by promoting interdepartmental teamwork and fostering open communication.
- Demonstrated safety related experience, or a combination of experience and training.
- Must possess or be willing to obtain Emergency Medical Responder certification within six months of hire.
- Can work independently as well as in a team atmosphere.
- Can contribute to a positive visitor experience.
- Can respond quickly to a wide variety of requests for emergency and non-emergency assistance.
- Can work in a fast-paced environment and able to resolve problems that may affect large volumes of people.
- Demonstrates good judgment under pressure or in stressful situations.
- Able to manage multiple duties effectively.
- Good attention to detail.
- Can work all days of the week to include weekdays, weekends, and holidays, and all shifts including daytime, evenings, and overnight.
- Experience with and commitment to working with individuals and teams that exemplify diversity of identity, experience, and perspective, including but not limited to race, color, gender, gender identity, gender expression, age, family and/or marital status, creed, religion, ancestry, disability, national origin, sexual orientation or sexual identity, veteran status, genetic information, pregnancy, body size/type, status with regard to public assistance or any other basis protected by federal, state or local law.
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