Patient Service Representative

1 month ago

Waukesha, United States GI Associates Full time
Job DescriptionJob DescriptionAt GI Associates we believe in striving for the best outcomes for our patients, employees, and community. Imagine your next career as a digestive health expert GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin. GI Associates provides an excellent work-life balance and amazing benefits package including:
  • No weekends
  • No Holidays
  • PTO & paid anniversary day
  • 7% GI Associates retirement contribution & 401(k) plan
  • Medical, dental & vision insurance
  • Flexible spending plan
  • Short- & long-term disability
  • Basic & supplemental life insurance
Position summary:Our Clinical Assistant position has the unique opportunity to contribute to a harmonious work environment by providing patient care while supporting our physician practice at GI Associates. Our position maintains and manages our GI Practice’s in a strong team environment and offers the highest quality of care to both patients, family members, and community. Our patient service representative position is an integral part of the foundation at GI Associates with patients and family members looking to you for their choice of the highest quality care in GI. Position Responsibilities:
  • Collaborates with GIA and ancillary staff to uphold a safe, friendly work environment to optimize patient care and be influential in maintaining a healthy team environment.
  • Collaborates effectively to enhance patient care and foster a supportive team environment.
  • Maintains high level of confidentiality pertaining to the patients right to privacy.
  • Prepares EMR for office hours and procedures as needed
  • Answer phones and assist patients accordingly.
  • Appropriately schedules Endoscopy procedures for patients considering proper insurance coverage per location.
  • Conducts patient education (i.e., Handouts, etc.)
  • Travels to off-site locations
  • Utilizes PMS, EMR, EPIC appropriately and efficiently.
  • Maintains clean and organized workstation and nurses' station during/at completion of office hours.
  • Works collaboratively with physician/mid-level, physician practice representative (PPR) to optimize patient care.
  • Documents patient care accurately, in the proper location in the EMR, and in a timely fashion.
  • Notifies pre-certification department of scheduled procedures.
  • Assists with Patient Walk-ins as needed.
  • Collaborate with coworkers to maintain adequate stock and supplies throughout the Ambulatory Surgery Center (ASC)
  • Eager and willingness to learn and grow in the knowledge of GI Anatomy and Physiology, Disease.

Minimum requirements
  • High School Diploma or equivalent
  • Current BLS certification
  • One year of healthcare experience
  • Medical Terminology
  • Must be able to lift a minimum of 30 lbs.

Desired Qualifications
  • Previous gastroenterology experience helpful
  • Completion of a Medical Assistant program preferred

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