Cash Posting Representative

2 weeks ago

Waukesha, United States UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale.Join us to start **Caring. Connecting. Growing together.**

**Job Summary**

The Cash Posting Representative position is part of the Revenue Cycle Department and operates under the leadership of the Cash Posting Manager and Supervisor. This individual may have responsibility for assisting with the posting payments and denials received primarily from insurance companies based on the needs of the department. This position is responsible for investigating and resolving any cash posting variances identified through the posting process with a high degree of accuracy. This position will need to work with individuals from other departments to resolve discrepancies with a high degree of accuracy and professionalism, identifying issues or concerns that need to be brought forward for process review.

**Primary Responsibilities**:

- Promptly and professionally answers/responds to telephone calls, voice mails, and customers who visit the department to accurately assist with questions
- Accurately and consistently perform Hospital and Clinic cash posting and reconciliation functions within the Patient Billing Software
- Understands the relationship between pricing agencies, insurance companies and payments received
- Follows appropriate procedures to accurately prepare daily deposits
- Monitors accounts in assigned work queues within the Patient Billing Software and follows up timely for resolution of identified issues or questions; also includes adding appropriate documentation of activities to resolve accounts
- Demonstrate the ability to read and interpret insurance explanation of benefits received via US Mail or via Electronic files to accurately process work and post monies to accounts appropriately
- Demonstrated ability to use adding machine and Microsoft Excel on a daily basis to document and reconcile work
- Review in-coming correspondence and responds accordingly including forwarding requests to correct areas within the Business Office
- Demonstrate effective time utilization skills to evaluate workload, prioritize assigned tasks, and schedule completion of assigned duties in a timely manner monthly

**Competencies for Role**:
**Action-Oriented**
- Maintains high levels of energy and enthusiasm over an extended amount of time; does not give up when faced with challenging obstacles; completes what he/she starts; sees projects through to the end

**Courage - Accountability/Initiative/Responsibility**
- We recognize that we are accountable to our patients and our community as well as to each other. We must hold ourselves individually and collectively accountable to achieve the goals we have set
- Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences - both good and bad

**Efficiency**
- We recognize that our society is struggling with the heavy burden of health care costs, and that medical costs are a challenge for many of the individuals and families we serve. We need to become skilled at finding new ways to provide care more efficiently and build this into our organizational culture

**Just Culture**
- We recognize our responsibility to manage risks and behavioral choices, design safe systems, and respond in a fair and consistent manner when things go wrong

**Problem-Solving**
- Demonstrates mastery of situations and provides guidance to help drive immediate results; able to use adequate information to make timely and accurate decisions, while demonstrating commitment to decisions made

**Teamwork/Service/Compassion**
- We recognize that we achieve more when we work together, and that corporate silos are obstacles to achievement. We understand that we are one organization and that we must work across boundaries to provide the seamless and coordinated care our patients deserve
- Builds strong relationships with customers; stays aware of customer needs, concerns, and satisfaction; responds promptly to customer questions and requests; effectively manages customer expectations

**Values - Respect - Fun**
- We recognize that respect is the fundamental human value that is at the heart of the ProHealth Care brand. At all times, we must strive to treat each other and those we serve with respect. It is not optional. It is the way we all should be treated
- We recognize that the people of ProHealth Care want to excel, and that our challenge is to provide a workplace

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