Service & Installation Technician

2 weeks ago

Corvallis, United States MiCROTEC Inc Full time $31 - $33
Job DescriptionJob DescriptionDescription:

Job Summary:

The Service & Installation Technician is responsible for the maintenance and installation of lumber grading systems for our clients across the United States, Canada and Australia / New Zealand. This role requires a strong electrical, computer network and mechanical background with the ability to build trust in a customer facing position.


Duties/Responsibilities:

  • Perform mechanical, electrical, and network installation of systems.
  • Build and commission Microtec products.
  • Provide customer support by answering questions and troubleshooting issues, both onsite at customer locations and remotely via phone or email.
  • Participate in new installations at customer locations, working closely with a team of cross-functional colleagues, led by a project manager.
  • Troubleshoot and repair mechanical components, electrical components, computer hardware and computer software.
  • Perform routine maintenance visits, both remotely and onsite at customer locations.
  • Document all maintenance reporting and troubleshooting agendas for customers.
  • Train customers on how to properly operate Microtec products.
  • Collaborate with logistics teams to prepare and package outgoing scanners.
  • Provide 24/7 phone support and be on-call on a rotating schedule via telephone and high-speed internet during weeknights and weekends.
  • Assist the manufacturing department in the production of new builds.
  • Setup computers in preparation of system testing and shipment.
  • Calibrate and test new systems as needed.
  • Maintain the work area and equipment in a clean and orderly condition and follow prescribed safety regulations.
  • Document customer interactions.
  • Collaborate with other department members to ensure the best results.
  • Book and travel itineraries and expense reports.
Requirements:

Skills and Abilities:

  • Electrical, mechanical, computer software and basic networking skills are necessary to perform effectively in this role.
  • Excellent customer service skills.
  • Written and verbal communication, to understand customer issues and explain technical information in clear terms.
  • Time-management skills to handle appointments efficiently and stay on schedule.
  • Problem-solving skills to diagnose issues with malfunctioning equipment and implement effective solutions.
  • Attention to detail to spot issues and complete accurate reports about repairs.
  • Ability to use, repair and maintain machines and tools.

Education and Experience:

  • Two years of related electrical and computer networking experience.
  • Degree in mechanical or electrical engineering highly desired.
  • Experience in sawmill or planer mill environment preferred.

Physical Requirements:

  • Must be able to lift to 50 pounds at times.
  • Must be able to travel domestically and internationally up to 50% of the time, including weekends.
  • Ability to differentiate wire and cable colors as well as various audible tones.

Work Schedule:

  • Monday - Friday, 8am to 5pm when in office
  • Rotating on-call shifts from 5pm to 8am for 7 days at a time, working from home.
  • Maximum 12-hour days when working onsite.

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