AV Operations Manager

2 weeks ago

Silver Spring, United States IMPYRIAN Full time
Job DescriptionJob Description

At Impyrian, our commitment to excellence, client-centric approach, and deep industry expertise set us apart. We strive to be a trusted partner for organizations seeking to embrace digital transformation, bolster cybersecurity, streamline operations, leverage advanced audio-visual technologies, drive successful engineering and construction projects, and harness the power of AI and robotics to stay ahead in today's dynamic business landscape.

Impyrian knows the most important factor in our success is the excellence of our personnel—if we take care of our people, our people take care of our clients. This philosophy helps ensure a work-life balance, competitive compensation and benefits, and opportunities for professional growth.

At Impyrian, we have an exciting opportunity for an Audio-Visual Operations Manager. We are seeking a talented individual who not only possesses technical and functional expertise but also excels in customer interfacing. In this role, you will be stationed at a customer site, working on a Impyrian Prime program.


As an AV Operations Manager your primary responsibilities will revolve around supervising and training AV technicians on audio-visual equipment. You will ensure that high-quality work is delivered in conference rooms, providing instant troubleshooting support to clients, and ensuring that operations are conducted efficiently, within budget, and on time.

Responsibilities:

  • Develop and mentor direct reports, including AV Tech I, AV Tech II, and Meeting Production Specialist, fostering their professional growth and guiding them along their career paths.
  • Act as the primary frontline personnel for client interactions in a governmental setting.
  • Maintain a professional and welcoming demeanor while addressing client inquiries, needs, and concerns in a timely and effective manner.
  • Demonstrate a strong technical knowledge of AV technologies, including projectors, video switching equipment, audio equipment, and online collaboration platforms such as Zoom Webinar and Microsoft Teams.
  • Assume responsibility for consulting with clients to engage in comprehensive discussions regarding project concepts, objectives, and target audience.
  • Manage software schedulers and meeting coordination, including asset management systems.
  • Ensure that direct reports adhere to standard operating procedures and maintain the functionality of conference room spaces.
  • Coordinate with vendors and contractors for the installation of audiovisual equipment in conference rooms.
  • Engage regularly with the Contracting Officer's Representative (COR).
  • Deliver key performance indicators (KPIs) and foster effective communication to meet contract requirements and client expectations.
  • Stay updated on industry standards, regulations, and best practices related to audiovisual operations and equipment.
  • Utilize excellent communication and interpersonal skills to collaborate effectively with cross-functional teams and stakeholders.

Required Qualifications:

  • 7+ years of experience in AV conference room and event support, PC troubleshooting, and managing coordinating Event Management software.
  • Experience in operating and troubleshooting projectors, video switching equipment, audio equipment, and Polycom video conferencing systems.
  • Experience in managing live sound equipment, web streaming, broadcasting, and post-production editing.
  • Ability to perform routine maintenance, cable management, and ensuring A/V equipment is in working condition.
  • Ability to review performance, deliverables, and compliance with client requirements.
  • Ability to conduct final inspections and vulnerability tests to ensure quality and reliability.
  • Ability to evaluate equipment specifications and make recommendations for new equipment purchases.
  • Experience leading teams, scheduling, and resource allocation..
  • Possession of excellent verbal and written communication skills for effective client engagement and exceptional customer service.
  • Ability to train and mentor junior and new team members.
  • Ability to obtain and maintain a Public Trust Clearance
  • Ability to obtain Audio Visual Technician (AVT) certification.

Education:

  • Bachelor’s Degree strongly desired.

PREFERRED ATTRIBUTES

  • Experience working with a government client or as a government contractor.
  • Certified Technology Specialist (CTS) and CTS-I certified for this position.
  • AVIXA, Crestron, Extron, BiAmp, or AMX knowledge preferred; certifications a plus

PHYSICAL REQUIREMENTS

  • Requires standing, walking, sitting, hand use, occasional lifting, reaching, and carrying.

    Moderate noise level, with occasional outside work subject to temperature fluctuations.

    Prolonged periods of sitting at a desk and working on a computer.

    Prolonged periods using a phone or other forms of business communication

    TRAVEL

    Local DC Metro travel (commute) is required.

    COMPENSATION/BENEFITS

    Competitive salary based on experience.

    Comprehensive benefits package including dental, medical, PTO, disability, paid family leave, and 401k with match.

    EQUAL EMPLOYMENT OPPORTUNITY

    Impyrian is an Affirmative Action/Equal Opportunity Employer; we value diversity and encourage all qualified candidates, including minorities, females, veterans, and individuals with disabilities, to apply.


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