Intake Paralegal

1 month ago

Salt Lake City, United States Utah Legal Services Full time
Job DescriptionJob DescriptionSalary: $19-$20.50

Job Summary

An Intake Paralegal I with our dynamic, Statewide Intake Unit plays a crucial role in ensuring individuals receive the support they need. The main function of this position involves screening initial requests for ULS services, determining eligibility based on regulations and organizational priorities. The work environment is fast-paced and high-volume, requiring exceptional attention to detail and the ability to multitask effectively. You'll be handling requests both by phone and chat, providing accurate, efficient, and professional service to all our clients.


Job Responsibilities and Duties


  • Answer incoming requests, via telephone, received during intake hours and do so in courteous, efficient manner.
  • Conduct screening of all applicants to determine eligibility in accordance with regulations and organizational priorities.
  • Determine if there is a legal aspect to applicant’s problem and concisely describe the issue in client management system.
  • Maintain knowledge of federal regulations, grant requirements and organizational policies that inform eligibility guidelines.
  • Input gathered data into client management system with accuracy, opening client files or rejecting requests for services as required by eligibility guidelines.
  • Provide knowledgeable, targeted referrals to applicants who do not qualify.
  • Actively participate in peer reviews, making corrections as needed and providing meaningful feedback.
  • Participate in weekly team meetings.
  • Perform other duties as required.


Skills and Abilities

  • Ability to work in a fast paced work environment
  • Demonstrated commitment to working with low-income community and promoting access to civil legal justice.
  • Ability to multi-task with attention to detail.
  • Effective oral communication skills.
  • Ability to identify legal issues.
  • Capable of using de-escalation skills when interacting with difficult applicants.
  • Ability to work independently and in collaboration with others.
  • Understand and adhered to strict client confidentiality rules.
  • Strong typing and computer skills.
  • Spanish fluency strongly preferred but not required.


Education / Experience

  • High School diploma or GED.
  • Experience working with domestic violence victims, low income individuals, and individuals in crisis situations.
  • Prior experience working in a law office, call center, or Associate of Paralegal Studies or paralegal certificate from an ABA-approved program preferred.
  • Must be 18 years or older.


Job Factors/Physical Requirements

  • Prolonged periods of sitting at a desk working on a computer.
  • Must be able to lift up to 20 pounds at a time.
  • Must have a private workspace.
  • Must be a Utah resident


Salary 

  • $19-$20.50 DOE
  • Non exempt position.


Schedule

  • Monday 8:15-2:30 PM
  • Tuesday- Friday 9:00-2:30 PM



Benefits

Employees are eligible for benefits starting at 30 hours per week. Our benefit package includes health insurance, dental, employer paid vision insurance, life insurance, employer paid short and long-term disability coverage, paid parental leave, employee assistance programs, flex hours, continuing education opportunities through Coursera and Practicing Law Institute, student loan repayment program, 403b retirement account with employer matching contributions, generous paid-time off (21 days per year and increases at your second year), paid leave for 13 federal and state holidays, remote work options are also available for qualifying staff. 


Utah Legal Services believes that equal opportunity of all employees is important for the continuing success of our organization. In accordance with state and federal law, this nonprofit will not discriminate against an employee or applicant for employment because of race, disability, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, or veteran status in hiring, promoting, demoting, trainings, benefits, transfers, layoffs, terminations, recommendations, rates of pay, or other forms of compensation.


About the Organization


Our Mission: To protect the rights of the disadvantaged and persons of limited means by legal representation, advocacy and education throughout Utah.


Equal Justice Under Law is one of our nation’s most basic principles. Economic realities leave these promises too often unfulfilled. Since our inception as a nonprofit law office in 1976, Utah Legal Services (ULS) has been committed to making equal justice a reality by providing civil legal aid services to low-income Utahans. We level the playing field, ensuring everyone has a voice in the legal system. Last year, ULS provided legal assistance and representation to more than 9,000 low-income households to address fundamental human needs including housing, family safety, and income security. More than 70 attorneys and legal professionals deliver individual and systematic client services from four regional offices in Salt Lake City, Ogden, Provo and St. George focusing on Primary Legal Divisions in: Consumer, Family Law, Housing and Public Benefits Law, with Specialty Focus Areas in: Agricultural Workers, Native American, Pro Bono and Senior Law.


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