Specialist, Managed Services

4 weeks ago


Bellevue, United States OWL Services Full time
Job DescriptionJob Description

Quiénes somosOWL Services es el principal proveedor de ventas, instalación, gestión de programas y servicios para empresas minoristas, comerciales, de flotas, de aviación y marinas, y de generación de energía de emergencia en todo Estados Unidos. Con 33 oficinas y centros de distribución y más de 1.400 profesionales de servicio de campo, OWL ofrece una plataforma de servicios que incluye construcción, cumplimiento y pruebas, mantenimiento y reparación, modernización y re-imaginación, y soluciones de carga de vehículos eléctricos para mantener a las empresas y a las personas en movimiento las 24 horas del día, los 7 días de la semana, los 365 días del año. Las empresas de OWL Services han recibido numerosos premios a lo largo de los años por su ejemplar servicio al cliente. Más recientemente, recibió el Premio a la Excelencia en la Implementación de EVgo en su primera clase de galardonados en el Programa Nacional de Reconocimiento de Carga de Vehículos Eléctricos. Para obtener más información, visite OWLServices.com y síganos en LinkedIn.RolEstamos buscando un especialista en servicios gestionados altamente cualificado y centrado en el cliente para unirse a nuestro equipo. El especialista en servicios gestionados es responsable de proporcionar soporte a los técnicos de campo y clientes de la empresa por teléfono, soluciones de servicios remotos y correo electrónico. Esta es una posición de ritmo rápido que requiere atención a los detalles con una guía mínima una vez que se completa el entrenamiento. Esta es una oportunidad para un puesto a largo plazo y para unirse a una empresa en crecimiento. ResponsabilidadesProporcionará soporte técnico y asistencia tanto al personal de OWL como a los clientes de OWLContenderá al cliente supervisando y manteniendo los equipos instalados por OWL en las instalaciones del clienteSe asegurará de que la configuración, el mantenimiento y la supervisión adecuados del DVR y las cámaras de seguridad del clienteComo miembro del equipo de apoyo, las tareas de guardia nocturnas y de fin de semana son necesariasRequisitos y habilidadesNecesitará de tres a cinco años de experiencia en la resolución de problemas de hardware/red informáticaUsted debe poseer conocimientos básicos de redes y tener la capacidad de solucionar problemas de Windows OSCombrerá la capacidad de diagnosticar de forma remota problemas relacionados con el hardware y el software de la computadora, con la capacidad de conferir esta información a los empleados y clientesPreferimos que tenga experiencia en la programación de CTV DVR, HAVR y NVR; Configuración y solución de problemas de cámaras analógicas y basadas en red: problemas de conexión, enfoque y configuración de lentesSe valorará su experiencia en uno o más de los siguientes campos: videovigilancia, redes y reparación de computadorasCompensación y beneficiosPTO401(k) MatchSeguro de salud, dental, de la vista y de vida.



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