Regional Vice President of Operations
2 weeks ago
WILL WORK FROM SARASOTA OFFICE 3X PER WEEK
About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE
Position Summary
The Regional Vice President of Operations (RVP) is primarily responsible for overseeing the day-to-day operational functions of Thrive managed services delivery process and senior engineering within the specified region. The role includes direct supervisory management of Thrive’ Regional Director of Service Delivery and Regional Director of Senior Engineering. The RVP is responsible for ensuring that the regional service delivery team delivers at or otherwise achieves all performance metrics defined for Thrive’s managed services products and service level agreements for managed services clients.
Primary Responsibilities
Motivate and coach both management and individual contributors within service delivery region
Ensure that the service delivery team delivers at or otherwise achieves all performance metrics defined for Thrive’s managed services products and service level agreements for managed services clients
Maintain daily, weekly and long term work plan to ensure that goals are met and improvement is made when possible
Oversee inbound client support calls for specific managed service products and for specific high profile managed service clients when necessary
Conduct annual performance appraisals for Regional Service Delivery and Senior Engineering Directors
Manage on-going audit of managed services platforms to ensure clients configuration meets specification of Thrive standards
Uphold procedural requirements around prioritization, communication, documentation, escalations, etc.
Follow up with customers to identify areas of improvement and provide customer feedback to the appropriate internal teams and management
Identify and improve inefficient processes and functions
Work seamlessly with Thrive’s account management teams to ensure highest levels of client satisfaction are met with clear identification of opportunities to improve technical services/support.
Serve as escalation point for service delivery issues
Ability to adjust priorities and balance responsibilities in a fast-paced environment
Interact with all Remote and Field Support teams to provide efficient and positive workflows
Qualifications
Bachelor’s Degree in Information Technology or related discipline preferred, or equivalent combination of education and relevant work experience.
7-10 years of managerial experience; call center or managed services experience preferred.
Technical subject matter expert on MSP products as they relate to Thrive’s service catalog.
Experience managing complex projects, clients, partners, and organizations.
ITIL certification and practice preferred.
Proven experience managing remote resources and large teams.
Strong written and verbal communication skills.
Powered by JazzHR
NxAXOitwAc
-
Southeast Regional Manager
2 days ago
Sarasota, United States Elevator Services Group Full time**Southeast Regional Manager Job Description**: **Location: Sarasota, FL**: **Skills Required**: - Strong leadership and managerial skills - Strategic planning abilities - Excellent communication and presentation skills - Proven track record of managing operations and achieving business objectives - Exceptional interpersonal skills - Strong financial...
-
Financial Analyst I
1 week ago
Sarasota, United States SSC - Sarasota Full timeEssential Job Duties:Prepares daily, weekly, and monthly general and standard reporting, including productivity, metric performance, denial database, comparative reports, and account reconciliations reports. Prepares reports and organized multi-disciplinary team reports to focus on revenue cycle resolution and assist teams with productivity standards. Build...
-
Executive Assistant
1 week ago
Sarasota, United States Jewish Family and Children's Service of the Suncoast Full timeJob DescriptionJob DescriptionThe Executive Assistant promotes the agency's culture that embraces the agency's core values and works with the President/CEO, the Board of Directors and the Executive Management Team to create and maintain a workplace environment reflective of those values. The Executive Assistant serves as a key member of the...
-
Finance Manager
Found in: Jooble US O C2 - 3 days ago
Sarasota, FL, United States Integrity Placement Group Full timeChief Financial Officer - CFO We have been serving the Florida community for over 20 years and are one of the largest outpatient physical therapy health systems in Florida. We are looking for a qualified Chief Financial Officer here in warm and sunny Sarasota Florida who willprovide insights to help our Company maximize financial performance and guide the...
-
Sarasota, United States University of South Florida Full timeDept Number/Name: 4-5218-000 / Student Services College Division: Sar/Man-Academic Advising Salary Plan: Administrative Job Code/Title: 9427 / Student Programs Coord Hiring Salary/Salary Range: $40,000 - $42,000 Position Number: 00056791 Housing & Residential Education at the University of South Florida is dedicated to creating safe and welcoming...
-
Customer Operations Director North America
1 week ago
Sarasota, United States BVI Medical Full timeJob Requisition Name Customer Operations Director North America Job Requisition No VN8006 Work Location Name USA - Sarasota Worker Basis Full Time Worker Type Employee Applications Close Date Mar 08, 2024 Company BVI® is refocusing the future of vision. As one of the fastest-growing, diversified surgical ophthalmic businesses in the world, our...
-
Case Manager
1 day ago
Sarasota, United States Jewish Family and Children's Service of the Suncoast Full timeJob DescriptionJob DescriptionMaintain contact with established outreach sources and locations, including local veterans' organizations, to identify potential program participants. Work with OMAP Peer Mentors and the Housing Specialists to access local, hard-to-reach homeless camps to identify and bring veterans into the program.Receive referrals of...
-
Chief Executive Officer
Found in: Jooble US O C2 - 2 weeks ago
Sarasota, FL, United States Acord (association For Cooperative Operations Research And Development) Full timeThe CEO is the key management leader of The Elling Eide Center. The CEO is responsible for overseeing the administration, programs, and strategic plans of the organization. Other key duties include fundraising, marketing, and community outreach. The position reports directly to the Board of Directors. GENERAL RESPONSIBILITIES: 1) Board Governance:...
-
Civil/Environmental Professional Engineer
2 weeks ago
Sarasota, United States Veith Engineering & Business Solutions Full timeA UNIQUE career advancement opportunity to grow in innovative engineering, design, modeling, asset management, and design build. The successful candidate will work directly with the President of Veith Engineering & Business Solutions and our senior professionals to support in project delivery and key technical and client growth initiatives.Our growing...
-
Civil/Environmental Professional Engineer
Found in: Appcast US C2 - 2 weeks ago
Sarasota, United States Veith Engineering & Business Solutions Full timeA UNIQUE career advancement opportunity to grow in innovative engineering, design, modeling, asset management, and design build. The successful candidate will work directly with the President of Veith Engineering & Business Solutions and our senior professionals to support in project delivery and key technical and client growth initiatives.Our growing...
-
Civil/Environmental Professional Engineer
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Sarasota, United States Veith Engineering & Business Solutions Full timeA UNIQUE career advancement opportunity to grow in innovative engineering, design, modeling, asset management, and design build. The successful candidate will work directly with the President of Veith Engineering & Business Solutions and our senior professionals to support in project delivery and key technical and client growth initiatives.Our growing...
-
Sarasota, United States Aveanna Healthcare Full time*** This position is salaried and has a 10% bonus incentive plan ***Position Overview: The RN Executive Director is directly responsible for the administrative and leadership functions associated with all operations of an Aveanna branch. Additionally, this individual is responsible for initiating and maintaining compliance with all Federal and State...
-
Civil/Environ. Proj. Engineer
Found in: Appcast US C2 - 2 weeks ago
Sarasota, United States Veith Engineering & Business Solutions Full timeA UNIQUE career advancement opportunity to grow in innovative engineering, design, permitting, CEI, asset management, and design build. The successful candidate will work directly with the President of Veith Engineering & Business Solutions and our senior professionals to support or strong and varying workload in project delivery and key technical and client...
-
Civil/Environ. Proj. Engineer
7 days ago
Sarasota, United States Veith Engineering & Business Solutions Full timeA UNIQUE career advancement opportunity to grow in innovative engineering, design, permitting, CEI, asset management, and design build. The successful candidate will work directly with the President of Veith Engineering & Business Solutions and our senior professionals to support or strong and varying workload in project delivery and key technical and client...
-
Civil/Environ. Proj. Engineer
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Sarasota, United States Veith Engineering & Business Solutions Full timeA UNIQUE career advancement opportunity to grow in innovative engineering, design, permitting, CEI, asset management, and design build. The successful candidate will work directly with the President of Veith Engineering & Business Solutions and our senior professionals to support or strong and varying workload in project delivery and key technical and client...
-
Maintenance III Manager
5 days ago
Sarasota, United States YMCA of Southwest Florida Full timeJob DescriptionJob DescriptionDescription:POSITION SUMMARY:Under the direction of the Association Property and Maintenance Director, this position is responsible for providing and overseeing maintenance and repairs for an assigned region/location of YMCA of Southwest Florida. The Maintenance Manager will be responsible for overseeing and completing repairs...
-
Specialist, Twilight
7 days ago
Sarasota, United States Jimmy John's Full timeImmediate openings for early morning breakfast shifts OR evening closing shifts. Greet and thank every customer with a smile - you'll be making sandwiches, running the cash register and helping with inventory. This restaurant is located inside the SRQ Sarasota Airport, past the Security Checkpoint. We are a local owner/operator of 17 Jimmy John's in the...
-
Specialist - Start Tomorrow
2 days ago
Sarasota, United States Jimmy John's Full timeImmediate openings for early morning breakfast shifts OR evening closing shifts. Greet and thank every customer with a smile - you'll be making sandwiches, running the cash register and helping with inventory. This restaurant is located inside the SRQ Sarasota Airport, past the Security Checkpoint. We are a local owner/operator of 17 Jimmy John's in the...
-
Specialist, Twilight
6 hours ago
Sarasota, United States Jimmy John Full timeImmediate openings for early morning breakfast shifts OR evening closing shifts. Greet and thank every customer with a smile - you'll be making sandwiches, running the cash register and helping with inventory. This restaurant is located inside the SRQ Sarasota Airport, past the Security Checkpoint. We are a local owner/operator of 17 Jimmy John's in the...
-
Project Manager
Found in: Appcast Linkedin GBL C2 - 1 week ago
Sarasota, United States Novi Recruiting Full timeGreetings,Kindly share your updated resume if you're interested in the below-mentioned role:🌟 We’re hiring for a Project Manager🌟📍 Location: Sarasota, FL🔍 Job Type: Onsite⏳ Duration: Full TimeNote: We're looking for a Project Manager with experience in Commercial Projects.Job Summary:The Project Manager is responsible for the overall...