Customer Service Analyst

2 weeks ago


Columbia, United States MM International Full time
Job DescriptionJob Description

Position: Customer Service Analyst (Help Desk)
Location: Columbia, SC (Onsite)
Duration: 6+months Contract to Hire

Visa GC or USC
Rate - $20/hr on c2c all inclusive

Duties and Responsibilities:

  • Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served.
  • Will train on new business applications and be prepared to support upcoming system implementations.
  • Maintains high levels of customer satisfaction, and demonstrates commitment to quality related to operational and technical support of complex products and/or processes of the Bank. Knowledge of major products and services and has the ability to apply this knowledge appropriately.
  • Learns existing business applications, how they interact with other applications and provides timely support to end users.
  • Resolves customer/ Association partner inquiries and issues. Recommends appropriate solutions.

Requirements:

  • Education and/or experience equivalent to an Associate Degree in Business
  • Experience in customer support/call center environment preferably dealing with PC and application software, mainframe and client server computer systems
  • Certified Help Desk Professional preferred.
  • HIPAA certified preferred.
  • Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management


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