Customer Service Advocate I

2 weeks ago


Columbia, United States US Tech Solutions, Inc. Full time

Job Title: Customer Service Advocate I

Location: Columbia SC 29203

Duration: 12+ Months (Possible temp to hire)


Job Description:

· Hours/Schedule: Monday-Friday from 8:30am-5:00pm.

· Provides prompt, accurate, thorough and courteous responses to all customer inquiries.

· Performs research as needed to resolve inquiries.

· Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries.

· Accurately documents inquiries.

Responsibilities:

· Initiates or processes adjustments or performs other research as needed to resolve inquiries.

· Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.

· Provides feedback to management regarding customer problems, questions and needs.

· Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.

· Follows through on complaints until resolved or reports to management as needed.

· Maintains basic knowledge of quality work instructions and company policies.

· Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.

· Maintains all departmental productivity, quality, and timeliness standards.

· Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Experience:

· 1 years-of customer service or call center experience.

Skills:

· Excellent verbal and written communication skills.

· Strong human relations and organizational skills.

· Ability to handle high stress situations.

· Good judgment skills.

· Strong customer service skills.

· Ability to learn and operate multiple computer systems effectively and efficiently.

Education:

· High School Diploma or equivalent Required





  • Columbia, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Customer Service Advocate I. This is a 09+ months Contract opportunity with long-term potential and is located in Columbia, SC (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 24-22195 Pay Range: $15.50/hour. Employee benefits include, but are not limited to, health...


  • Columbia, United States Pyramid Consulting, Inc Full time

    Immediate need for a talented Customer Service Advocate I . This is a 0 6+ Months contract opportunity with long-term potential and is located in Columbia, SC (Onsite). Please review the job description below and contact me ASAP if you are interested. ​​ Job ID: 24-20142 ​​ Pay Range: $14 - $17/hour. Employee benefits include, but are...


  • West Columbia, United States Pyramid Consulting Full time

    Immediate need for a talented Customer Service Advocate I. This is a 09+ months Contract opportunity with long-term potential and is located in Columbia, SC (Onsite). Please review the job description below and contact me ASAP if you are interested. Job ID: 24-22195 Pay Range: $15.50/hour. Employee benefits include, but are not limited to, health...


  • West Columbia, United States Pyramid Consulting Full time

    Immediate need for a talented Customer Service Advocate I . This is a 0 6+ Months contract opportunity with long-term potential and is located in Columbia, SC (Onsite). Please review the job description below and contact me ASAP if you are interested. ​​ Job ID: 24-20142 ​​ Pay Range: $14 - $17/hour. Employee benefits include, but are...

  • Client Advocate I

    3 weeks ago


    Columbia, United States Hansen Talent Group Full time

    Job DescriptionJob DescriptionHansen Talent Group is hiring a Client Advocate to work with a large enterprise in Columbia, SC. This is a hybrid opportunity and will require 3 days/week onsite.Duties:Responsible for establishing, building, and maintaining sustainable customer relationships. Ensures appropriate customer communication, customer focus, and...


  • Columbia, United States Mindlance Full time

    Job Title: Claims Customer Service Advocate Job Location: Columbia, SC Zip Code: 29201 Top 3/5 Skills: · Customer Service · Inbound/outbound call · Data Entry · Claims processing Job Responsibilities Responsible for responding to customer inquiries. Inquiries may be non-routine and...


  • Columbia, United States Mindlance Full time

    Job Title: Claims Customer Service Advocate Job Location: Columbia, SC Zip Code: 29201 Top 3/5 Skills: · Customer Service · Inbound/outbound call · Data Entry · Claims processing Job Responsibilities Responsible for responding to customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and...


  • Columbia, United States Experis Full time

    Job Title: Claims Customer Service Advocate  Location: 4101 Percival Road Columbia SC 29229 United States  Duration: 12 months contract Pay Rate: $16/hr (On W2) We are looking for a Claims Customer Service Advocate I to join one of our Fortune 500 clients. Education &Qualifications: High School Diploma or equivalent 2 years of customer service...


  • West Columbia, United States Mindlance Full time

    Job Title: Claims Customer Service Advocate Job Location: Columbia, SC Zip Code: 29201 Top 3/5 Skills: · Customer Service · Inbound/outbound call · Data Entry · Claims processing Job Responsibilities Responsible for responding to customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and...


  • West Columbia, United States LanceSoft Full time

    Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries. 15% Initiates or processes adjustments or performs...

  • Client Advocate

    3 weeks ago


    Columbia, United States Hansen Talent Group Full time

    Job DescriptionJob DescriptionHansen Talent Group is looking to hire a Client Advocate to work with one of the largest enterprises in Columbia, SC. This is a hybrid role position requiring 2 days/week onsite in Columbia.This role will act as a liaison between clients and the I/S organization, providing business direction to systems and programming areas on...


  • Columbia, United States LanceSoft Full time

    Responsible for responding to routine inquiries. Identifies incorrectly processed claims and completes adjustments and related reprocessing actions. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay claims following organizational policies and procedures. 40% Responds to written and/or telephone inquiries...


  • Columbia, United States LanceSoft Full time

    Responsible for responding to routine inquiries. Identifies incorrectly processed claims and completes adjustments and related reprocessing actions. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay claims following organizational policies and procedures. 40% Responds to written and/or telephone inquiries...


  • Columbia, United States LanceSoft Full time

    Responsible for responding to routine inquiries. Identifies incorrectly processed claims and completes adjustments and related reprocessing actions. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay claims following organizational policies and procedures. 40% Responds to written and/or telephone inquiries...


  • Columbia, United States Mindlance Full time

    Duties: Responsible for responding to routine inquiries. Identifies incorrectly processed claims and completes adjustments and related reprocessing actions. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay claims following organizational policies and procedures. • 40% Responds to written and/or telephone...


  • Columbia, United States Mindlance Full time

    Duties: Responsible for responding to routine inquiries. Identifies incorrectly processed claims and completes adjustments and related reprocessing actions. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay claims following organizational policies and procedures. • 40% Responds to written and/or telephone...


  • Columbia, United States LanceSoft Full time

    Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. •60% Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or...


  • Columbia, United States Hornet Staffing, Inc. Full time

    Responsible for responding to customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay claims following organizational policies and procedures. •...


  • Columbia, United States Merkle Full time

    **Product Engineer/Delivery Advocate** - All Openings Location: Columbia, MD. Company Description: Merkle is a leading data-driven, technology-enabled, global performance marketing agency that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading...

  • US Foods Jobs

    4 weeks ago


    Columbia, United States US Foods Full time

    Job Description: The Customer Operations Contract Coordinator I provides technical pricing support for local, regional, national, and government customer concepts. The goal of Customer Operations is to provide contract consistency, adhere to compliance standards, and deliver an exceptional customer experience with a high level of precision and accuracy. The...