Continuous Process Improvement Delivery Lead

3 weeks ago


Newark, United States Avispa Technology Full time
Job DescriptionJob Description

Continuous Process Improvement Delivery Lead 1301254

A leading podcast and audiobook company is seeking a Continuous Process Improvement (CPI) Delivery Lead. The successful candidate will be responsible for delivering process optimization solutions primarily within Customer Care, but also across our company as needed. The ideal candidate is a passionate ‘teacher’ of Lean & Six Sigma (LSS) leadership, has a proven ability to positively influence a culture of continuous process improvement (CPI), and most importantly, has a proven track record of successfully implementing sustainable improvements that realize measurable business value. The company offers a great work environment

Continuous Process Improvement Delivery Lead Pay and Benefits:

  • Hourly pay: $70-$80/hr
  • Worksite: Leading podcast and audiobook company (Newark, NJ 07102 - Hybrid)
  • W2 Employment, Group Medical, Dental, Vision, Life, Retirement Savings Program, PSL
  • 40 hours/week, 7 Month Assignment

Continuous Process Improvement Delivery Lead Responsibilities:

  • Identify the highest value CPI projects, coordinate project teams, and drive completion of projects.
  • Execute CI programs by applying LSS tools such as DMAIC, Gemba, Kaizen, A3 thinking, Control Charts, Value Stream Mapping, 5S, Root Cause Analysis, Error Proofing, Visual Management, Poke-Yoke, and others.
  • Develop reporting and tracking mechanisms for CPI progress and opportunity identification.
  • Build strong internal partnerships with functional leaders to facilitate project identification and selection process.
  • Be the objective consultant for best practices in all functions, and motivate and instill a culture of CPI.
  • Embrace our People Principles.
  • Responsible for disseminating LSS leadership (including facilitating Lean workshops), developing and coaching CPI concepts and change management capabilities, and cultivating a CPI culture at our company.

Continuous Process Improvement Delivery Lead Qualifications:

  • 5+ years of documented world-class LSS experience and ‘hands-on’ track record of implementing successful process improvements, including the proven application of tools stated above.
  • LSS Master Black Belt Accreditation preferred.
  • LSS Black Belt Accreditation with a documented CI portfolio.
  • Practical experience in developing and teaching LSS principles through White/Yellow/Green Belt training.
  • Advanced analytical and statistics experience preferred.
  • Experience working in a Customer Service / Customer Experience organization preferred.
  • E-commerce or digital media experience preferred.
  • Strong negotiation, influence, collaboration, team facilitation, and influencing skills.
  • Strong written and verbal skills.
  • Proven track record of making data-driven decisions.
  • Ability to effectively communicate and present with both executive management and frontline personnel.
  • Ability to deal with ambiguity and constant change.
  • Passionate about people and customers. You believe that a service can only be as good as its customers believe it to be.


  • Newark, United States Avispa Technology Full time

    Continuous Process Improvement Delivery Lead 1301254 A leading podcast and audiobook company is seeking a Continuous Process Improvement (CPI) Delivery Lead. The successful candidate will be responsible for delivering process optimization solutions primarily within Customer Care, but also across our company as needed. The ideal candidate is a passionate...


  • Newark, United States Avispa Technology Full time

    Job DescriptionJob DescriptionContinuous Process Improvement Delivery Lead 1301254 A leading podcast and audiobook company is seeking a Continuous Process Improvement (CPI) Delivery Lead. The successful candidate will be responsible for delivering process optimization solutions primarily within Customer Care, but also across our company as needed. The ideal...


  • Newark, United States ZAR IT Solutions Full time

    Description: Continuous Process Improvement Delivery Lead Job Description This role is responsible for delivering process optimization solutions primarily within Customer Care, but also across Client as needed. Customer Care operations are spread over internal and outsourced partner contact centers, established across the world. This is a highly...


  • Newark, United States Highbridge Consulting LLC Full time

    Our Client a Tech Giant in the publishing space is looking for an experienced a Continuous Process Improvement Delivery Lead (TEMP) in Newark, NJ officeJob DescriptionThis role is responsible for delivering process optimization solutions primarily within Customer Care, but also across client as needed.Key ExpectationsIdentify the highest value CPI projects,...


  • Newark, United States ZAR IT Solutions Full time

    Job DescriptionJob DescriptionDescription:Continuous Process Improvement Delivery Lead Job DescriptionThis role is responsible for delivering process optimization solutions primarily within Customer Care, but also across Client as needed. Customer Care operations are spread over internal and outsourced partner contact centers, established across the world....


  • Newark, United States Highbridge Consulting LLC Full time

    Our Client a Tech Giant in the publishing space is looking for an experienced a Continuous Process Improvement Delivery Lead (TEMP) in Newark, NJ office Job Description This role is responsible for delivering process optimization solutions primarily within Customer Care, but also across client as needed. Key Expectations Identify the highest value CPI...


  • Newark, United States Vantage Point Consulting Inc. Full time

    Job Title: Continuous Process Improvement Delivery LeadLocation: Newark, NJ (Hybrid)Duration: 9+ monthsMust Haves:Process improvement frameworks are a must-have, application of framework into a problem.DMAIC, Gemba, Kaizen, A3 thinking, Control Charts, Value Stream Mapping, 5S, Root Cause Analysis, Error Proofing, Visual Management, Poke-Yoke, and...


  • Newark, United States Vantage Point Consulting Inc. Full time

    Job Title: Continuous Process Improvement Delivery LeadLocation: Newark, NJ (Hybrid)Duration: 9+ monthsMust Haves:Process improvement frameworks are a must-have, application of framework into a problem.DMAIC, Gemba, Kaizen, A3 thinking, Control Charts, Value Stream Mapping, 5S, Root Cause Analysis, Error Proofing, Visual Management, Poke-Yoke, and...


  • Newark, United States ZAR IT Solutions Full time

    Description:Continuous Process Improvement Delivery LeadJob DescriptionThis role is responsible for delivering process optimization solutions primarily within Customer Care, but also across Client as needed.Customer Care operations are spread over internal and outsourced partner contact centers, established across the world. This is a highly process-focused...


  • Newark, United States Vantage Point Consulting Inc. Full time

    Job Title: Continuous Process Improvement Delivery LeadLocation: Newark, NJ (Hybrid)Duration: 9+ monthsMust Haves:Process improvement frameworks are a must-have, application of framework into a problem.DMAIC, Gemba, Kaizen, A3 thinking, Control Charts, Value Stream Mapping, 5S, Root Cause Analysis, Error Proofing, Visual Management, Poke-Yoke, and...


  • Newark, United States CareerBuilder Full time

    Continuous Process Improvement Delivery Lead-TEMP Best Practices Change Management Coaching Process Improvement Process Improvements Statistics Teaching Description: This role is responsible for delivering process optimization solutions primarily within Customer Care, but also across the company as needed. Customer Care operations are spread over internal...


  • Newark, United States PSEG Full time

    **Requisition**: 78470 **PSEG Company**: PSEG Services Corp. **Salary Range**: $ 101,600 - $ 160,900 **Incentive**: PIP 15% **Work Location Category**: Remote Local PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location...

  • Lead Cloud Engineer

    1 week ago


    Newark, United States Diverse Lynx Full time

    Job Tittle: Lead Cloud Engineer Location: Hybrid - Newark, NJ Duration: Contract Job Summary: Lead Cloud Engineer on the enterprise Cloud Business Office (CBO), you will focuses on Cloud Cost Management and evangelizing our FinOps principles within Prudential. You will also be collaborating with the broader CBO team on Governance and Demand Management...


  • Newark, United States Cognizant Technology Solutions Full time

    Cognizant Technology Solutions is looking for “Oracle Service Delivery Manager and Functional Lead” to join in our team of IT professionals in a permanent role. If you meet our background requirements and skills and are looking for an opportunity with these skills and expertise, here is the ideal opportunity for you! We are seeking out the best...


  • Newark, United States US Tech Solutions Full time

    Business Continuity Analyst Newark, DE/ Indianapolis, IN/ Newton, MA/ Sterling, VA 6 Months Contract to Perm Work Mode: Hybrid (1-2 days a week onsite) The business Continuity Analyst will work in coordination with the Business Continuity Manager to support the enterprise-wide Crisis Management and Business Continuity program. Responsibilities: Assist the...


  • Newark, United States Munich Airport NJ LLC Full time

    Munich Airport NJ LLC is a US-based subsidiary of the German Airport Operator Munich Airport. Munich Airport NJ LLC is responsible for the operations, maintenance, and concession management at the existing New Terminal A at Newark Liberty International Airport (EWR)! We are looking for an experienced; IT Service Delivery Manager to join our team as soon as...


  • Newark, United States Tailored Management Full time

    This is your opportunity to join a multinational investment bank and financial services holding company whose investment banking and auxiliary sectors serve 56 million US consumers and small business relationships with a global footprint! Job Title: Business Continuity Consultant Pay Rate: $88.03 per hour (paid weekly) Location: 900 Samoset Drive, Newark, DE...


  • Newark, United States VeeAR Projects Full time

    Responsibilities: Conduct needs analysis, value stream mapping, current state process mappings, and identify solutions to business challenges. Compile business data using knowledge specific to sales and marketing teams to gain insight into a business organization and current operating structures and work closely with data scientists to evaluate...


  • Newark, United States Veear Full time

    Responsibilities: Conduct needs analysis, value stream mapping, current state process mappings, and identify solutions to business challenges. Compile business data using knowledge specific to sales and marketing teams to gain insight into a business organization and current operating structures and work closely with data scientists to evaluate needs...


  • Newark, United States Munich Airport NJ LLC Full time

    Job DescriptionJob DescriptionMunich Airport NJ LLC is a US-based subsidiary of the German Airport Operator Munich Airport. Munich Airport NJ LLC is responsible for the operations, maintenance, and concession management at the existing New Terminal A at Newark Liberty International Airport (EWR)!  We are looking for an experienced; IT Service Delivery...