HVAC Service Manager

5 days ago

Canton, United States Romanoff Group Full time
Job DescriptionJob DescriptionSalary:

The Romanoff Group of Companies, headquartered in Columbus, Ohio, with offices in eleven markets covering eight states, are a blend of commercial and residential, electrical, heating & cooling and plumbing companies primarily serving the new housing construction market. Since our company began in 1982, our growth has been firmly rooted in the pride of our craftsmen, coupled with a blend of stellar project management and industry leading knowledge. As a 100% employee-owned company, we share a commitment to our team success and represent that responsibility in a professional, dynamic way to both our clients and the communities in which we serve



We are actively seeking an HVAC Service Manager in Canton, GA area to join our award WINNING team.



Work Schedule: Monday- Friday 7am-4:00pm. MUST be willing to be flexible as jobs may change

Target Wages: Competitive wages based on experience


Great Reasons to Join Romanoff:

  • 9x Employee Voted Top Work Place
  • Highly Competitive Wage
  • Excellent Benefits Package (Health/Vision/Dental/Life/STD/LTD/Accident and Critical Illness)
  • $15k Company Paid Life Insurance 
  • 401K
  • ESOP Retirement Plan (We are 100% employee owned)
  • Training and Support
  • Vacation and Paid Holidays
  • Advancement Opportunities
  • Paid Apprenticeship 

 

Position Responsibilities:

  • Communicate with Builders, Home Owners, Inspectors, and internal departments to provide start-up, warranty service, troubleshooting and general equipment assistance
  • Lead your team of Service Technicians by planning their internal and external responsibilities and creating an environment in which they can thrive, both personally and professionally
  • Develop strategies, plans and actions that meet the financial and service goals outlined in the company’s strategic plan.
  • Meet departmental financial objectives by forecasting requirements, preparing annual budget, scheduling expenditures, analyzing variances and taking corrective action.
  • Ensure customer satisfaction by providing excellent customer service
  • Provide technical assistance to builders and Service Technicians
  • Develop and maintain training program for both external customers and internal staff
  • Responsible to meet with customers to provide solutions and services for heating and cooling needs.
  • Develop proposals and maintain specification and documentation for estimates and proposals. For larger contracts work closely with Division Manager to develop proposals and contracts.
  • Maintain accurate tracking of all opportunities with customers new and existing.
  • Maintain constant, professional communication with builders, warranty managers, home owners, service technicians, and internal departments on all pending installation, start-up or service warranty issues until fully resolved.    

 

Experience and Qualification Requirements:

  • Minimum of 8 years of experience in HVAC field with a record of career progression and leadership responsibilities
  • Strong HVAC technical knowledge with an understanding of HVAC systems, current building codes, installation best practices and proper service methods
  • EPA Certified required
  • NATE Certification a plus
  • MUST have a valid drivers license.
  • Excellent customer relationship skills with the ability to establish professional relationships with diverse personalities.
  • The ability to be self-motivated and switch between multiple projects is vital, as are good communication habits, MS Office skills and time management habits.
  • Desire to deliver an above and beyond HVAC experience on the front and back end at every customers’ home
  • Unprecedented desire for success
  • The ideal candidate is driven, can communicate with customers effectively, can problem solve, and lead a team.
  • Customer Service Oriented
  • Ability to comfortably interact with customers and handle escalated customer issues
  • Assist in employee development and training
  • Establish goals and objectives as they relate to the service department along with a plan of action to attain or exceed goals
  • Efficiently manage time and schedules
  • Exceptional integrity
  • Attention to detail
  • Ability to multi-task
  • Ability to problem solve


Our Hiring Process

  • You find our ad.
  • You read the ad and it piques your interest or at the very least, you want to disprove our claims.
  • You apply, email, phone call, carrier pigeon, etc.
  • We send you an email and make a “date” to get to know each other better.
  • We meet and share.
  • We dig each other and decide, we belong together.
  • You get some super fun onboarding email, take a drug test and have a background check completed. And if all goes well,
  • You join the team and tell friends and complete strangers how awesome WE ARE

 

Benefits and Compensation


Romanoff provides a comprehensive package of employee benefits including: Medical, Dental, Vision, Life/AD additional voluntary benefits such as STD, LTD, Critical Illness, Accident Insurance, paid vacation, and holidays; 401(k) and company paid Life Insurance, and we are 100% Employee Owned.

 

The Romanoff Group of Companies consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.  We are an equal opportunity employer.

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