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Internal Communications Leader

2 months ago

Princeton, United States Educational Testing Service (ETS) Full time
Job DescriptionJob Description

About ETS:

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL®, TOEIC®, GRE® and Praxis®. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

This position works with internal clients to proactively pursue, prioritize, edit and distribute content about progress toward meeting the company's business and mission goals, and determine which communications tactics will help staff best internalize information. It is critical that this position intimately understand the company's strategic priorities in order to help ETS staff create the linkage between key initiatives and how they support the corporate strategy. The person in this role will also seek ways to establish new sources of content, improve our processes and refine our distribution channels. The right candidate will be able to balance best practices with client needs, negotiate between various teams with different agendas and produce content for our colleagues that is accurate, timely and compelling. Based on the significant work load which evolves on a daily basis, the position requires very strong project management skills along with the ability to clearly communicate with internal clients and peers within the Corporate Communications team.

RESPONSIBILITIES

  • Seeks out, writes and edits materials for target audiences integrating compelling text, images, videos and links into an appealing and thoughtful online news package.

  • Supports the corporate strategy and key business initiatives through a detailed personal understanding and continually communicating linkages and priorities to ETS staff.

  • Develops and curates high-quality content for enterprise-wide initiatives, ensuring alignment with corporate messaging and enhancing the organization's internal and public image.

  • Collaborates with executives and subject matter experts to create compelling articles, emails, blog posts, speeches, and presentations for internal publication and speaking engagements.

  • Manages the strategic dissemination of content across various channels to maximize reach and engagement.

  • Supports internal communications goals, including ensuring that all ETSers understand the company's business goals and how their work contributes toward those goals, engaging employees in doing the best job they can and helping to create a sense of community.

  • Provides exemplary project management support to ensure that client needs are consistently met with quality while efficiently working across internal supplier groups.

  • Keeps abreast of latest in communication trends and brings relevant information to the team.

  • Drives proactive planning and communications with internal clients, including event execution.

  • Builds strong relationships with individuals from all departments and at all levels of the organization.

  • Adheres to ethical standards and complies with the laws and regulations applicable to your job function.

SKILLS

  • Proven track record of success working in a very fast paced environment, multi-tasking among a large number of work products and internal partners.

  • Strong time management skills consistently able to meet tight deadlines with high quality.

  • Ability to anticipate client needs and stay ahead of planned communication activities.

  • Very strong attention to detail

  • Demonstrated experience in creating and distributing engaging content.

  • Proficiency in leveraging digital platforms to enhance visibility and engagement of communications.

  • Strong strategic thinking and storytelling skills to effectively convey complex ideas in a clear, compelling, and engaging manner for diverse audiences.

  • Excellent interpersonal and communication skills suitable for dealings with all levels of management.

  • Established journalistic track record and proven editing experience.

  • Excellent written and oral communications skills; familiarity with AP style preferred.

  • Able to understand the big picture and translate its relevance to smaller communication/tactics.

  • Strong project management skills with ability to manage, coordinate and prioritize consistently across large and evolving work portfolio.

  • Strong negotiation skills with ability to think out of the box to find win-win solutions.

  • Experience working with individuals and groups on a consultative basis utilizing strong listening skills to understand the needs of clients and transition those needs into a comprehensive solution to meet those needs.

  • Proven successful leadership skills as it relates to owning and maintaining an internal communication tool.

  • Strong knowledge of the ETS business.

#LI-NK1

#LI-HYBRID



EDUCATION

A Bachelor's degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.

EXPERIENCE

Preferred minimum 5 years' experience in Corporate Communications.

ETS believes in a Total Rewards philosophy for our employees, and they include:

  • Health, Vision, Dental insurance plans to choose from
  • Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access
  • Generous PTO and vacation time to balance your work and life
  • Additional 8 hours of PTO for volunteer work
  • Retirement plan (401(a)) and traditional Roth (403b) with company contribution
  • Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

  • Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
  • How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you
  • Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.