Lead Concierge at a Top 50 Restaurant in the USA
2 weeks ago
Are you passionate about providing exceptional dining experiences? Do you thrive in a fast-paced, dynamic environment? Join our team as a Lead Concierge at one of the top 50 restaurants in the USA We are seeking an enthusiastic and customer-focused individual to lead our concierge team and ensure our guests receive the highest level of service from the moment they walk through our doors.
Position: Lead Concierge
Location: Burbank California USA
Restaurant Ranking: Top 50 in the USA
About Us: At Castaway we pride ourselves on offering an unparalleled dining experience that combines exquisite cuisine with impeccable service. Our restaurant has earned its place among the top 50 in the USA, thanks to our dedicated team and commitment to excellence.
Responsibilities: As the Lead Concierge, you will play a pivotal role in creating a welcoming and memorable experience for our guests. Your responsibilities will include:
- Greeting and welcoming guests as they arrive, providing a warm and friendly introduction to our establishment.
- Managing and leading a team of concierge staff, including training, scheduling, and performance management.
- Assisting guests with reservations, special requests, and inquiries, ensuring their needs are met and exceeded.
- Collaborating with various departments, such as the kitchen and front-of-house staff, to ensure seamless coordination and execution of guest services.
- Maintaining an organized and efficient reservation system, while also staying updated on restaurant events, promotions, and menu offerings.
- Resolving guest concerns and feedback promptly and professionally to enhance their overall experience.
- Monitoring and maintaining the reception area, ensuring it is clean, inviting, and stocked with relevant information for guests.
- Continuously seeking opportunities to improve guest satisfaction and operational processes.
Qualifications:
- Previous experience in a customer-facing role, preferably in the hospitality or restaurant industry.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills to interact effectively with guests and colleagues.
- Exceptional organizational skills and attention to detail.
- Proficiency in reservation and guest management systems.
- Positive attitude, enthusiasm, and a genuine passion for delivering outstanding service.
Benefits:
- Competitive salary
- Opportunities for professional growth and advancement within a renowned establishment.
- Exposure to culinary excellence and a vibrant, dynamic work environment.
- Employee discounts and perks.
- Health and wellness benefits.
Join our team and contribute to the success of one of the top 50 restaurants in the USA. If you're a hospitality professional with a commitment to excellence, we invite you to apply by submitting your resume and a cover letter detailing your relevant experience. Let's create unforgettable moments together
Note: This job posting is fictional and created for illustrative purposes.
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