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Maintenance Technician
4 months ago
Title
Maintenance Technician
Department:
Operations
Reports To:
Property Manager/Leasing Agent
Status
Full Time / NON_EXEMPT
Who We Are
At Pepper Pike Capital Partners, LLC, we are a vertically integrated, multi-family investment, management, and (re)development company headquartered in Cleveland, Ohio, with a current portfolio of approximately 5,500+ units across the Midwest. We ensure the sustainable success of our properties by creating diverse and world-class trained on-site teams that surpasses expectations on every level, including tenant screening, coordination of tenant turnover, property maintenance, and financial management. Our hands-on approach and onsite interaction with our regional manager and property teams allows us to have a real-time view of property operations and local market conditions.
We believe that choosing to live in one of our communities is more than just selecting an apartment. When our residents choose us, they invite us to be a part of their daily lives. We take this responsibility seriously and strive to provide the highest level of customer service to our communities and the surrounding areas.
Benefits
- Medical, Vision/Dental Insurance,401k
- Paid Time Off
- Comprehensive Bonus Packages
- Competitive Compensation
- Career Development Opportunities
Position Overview
The Maintenance Technician ensures that property work orders are completed, grounds are kept in pristine condition and vacant units are completed before leasing to a new resident.
Responsibilities
PRIMARY:
- Complete daily assigned work orders on a timely basis and ensure they are completed to the resident’s satisfaction.
- Preparation of vacant residential units for re-leasing including minor repairs and small projects; ensure mechanical systems (heating/cooling, plumbing, electrical, appliances) are all in working order; consistently hit the monthly stated goal for ‘turn time.’
- Provide great customer service to residents with particular attention to curb appeal, move-in experience, timely work order response, friendliness to residents and properly addressing their concerns.
- Walk the property regularly (daily) to take care of common areas and grounds to ensure they are clean and safe.
- Respond to emergency calls promptly, diagnose problems and resolve appropriately.
SECONDARY:
- Complete administrative work in an organized and timely manner for accurate processing
- Document and correct any ‘first fail’ results for tenant base Section 8 inspections.
- Implement any necessary corrections of any city building code violations.
Qualifications
- High School Diploma or equivalent
- Two or more years of experience as a Maintenance Technician at a residential property with multi-unit, multi-building experience or in a similar capacity in another industry
- HVAC, plumbing, electrical or similar certifications highly desirable
- Knowledge of Yardi Voyager or similar software highly desirable
- Knowledge of intermediate to complex concepts in carpentry, electrical work, plumbing installations and residential repairs
- Strong organizational and time management skills with a high attention to detail is essential.
- Outstanding interpersonal and communication skills to successfully interact with multiple constituencies and diverse groups of people.
- Basic knowledge and compliance with Fair Housing laws and regulations
- Demonstrate independent, mature judgment; conveys a professional image and attitude.
- Ability to travel between properties by driving.
- Must possess a current driver’s license and be insurable.
- Ability to work on a rotational on-call weekend schedule that includes evenings, weekends, and some holidays.
Physical Requirements
The physical requirements of this position are related to a standard facilities or maintenance environment. Must be able to lift, bend, carry, move equipment and furniture, and use cleaning equipment and/or standard tools. Work is performed both inside and outside, requiring the ability to work under variable weather conditions. While performing the duties of the job, the employee is required to hear, talk, stand, walk, reach, stoop, or kneel. Must be able to lift up to 50 pounds without assistance.
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