Admissions Counselor

Lightfully Behavioral Health is a growing leader in mental health treatment providing high-quality, evidence-based treatment and innovative, compassionate care focused on total wellness for those struggling with mental health conditions. Lightfully provides treatment on a full continuum of care including residential, partial hospitalization, intensive outpatient, and virtual services. With current communities providing best-in-class care in Southern California markets, Lightfully is positioned for dynamic and high-paced growth.

Welcome to a behavioral health services company unlike those that have come before it. One where leaders believe in the healing and nourishing quality of compassion both in treating clients and caring for our people. A safe place to bring your whole self to work and infuse a bit of your own magic into what you do every day. The Lightfully Shining Commitments reflect our commitment to these principles and encourages our staff to deliver exceptional performance through their authenticity, bravery, and grit. We believe that great things can happen when we create space for people to light fully.

Job Summary:
The Admissions Counselor is responsible for supporting clients through the admissions process to enter the appropriate Lightfully program and level of care. This includes answering initial calls, helping the client to understand the admissions process or answer any questions they might have, receiving new cases, and delivering a concierge level experience to the client. The Admissions Counselor is responsible for their managing caseloads and maintaining appropriate information regarding the client's admissions process.

Major Responsibilities:

• Upholds and maintains the Company, mission, and values (called the Lightfully "Shining Commitments").
• Answering phone calls, live chats, web forms, and other avenues of inquiry.
• Scheduling clinical assessments and coordinating with assessment specialists.
• Supporting clients through the Lightfully admissions and clearance process.
• Helping clients to understand full financial picture and applicable benefit information.
• Collaborating with outpatient providers and referents to help support clients into our care.
• Collaborating with internal department leaders on bed management, admissions prep, and special initiatives.
• Maintaining accurate client records within Salesforce database.
• Managing personal caseload.
• Performs other duties, as assigned.

Specific Skills/Competencies:

• Excellent written and verbal communication skills.
• Proficient in Microsoft Office Suite or similar software.
• Must have the ability to effectively present information and respond to questions from leadership, staff, patients, referents, and the public.
• Strong customer service skills, attention to detail, and ability to multi-task required.

General Skills and Requirements:

• Bachelors degree or equivalent experience, required.
• Sales or customer service experience, preferably in healthcare. Experience working in a CRM system, preferably Salesforce, required
• Able to communicate effectively in English, both verbally and in writing.
• Able to work for prolonged periods sitting at a desk and working on a computer

The pay range for this position is $20.89-$31.38 hourly.

This is an exciting opportunity to help us build something from the ground up. To be part of a dynamic team of passionate providers looking to create something exceptional and well timed in the market.