HCEC Intake Specialist

1 month ago

Springfield, United States South Middlesex Opportu Full time
Job DescriptionJob Description

SUMMARY

Initial point of contact for people seeking emergency food. Facilitate the process of acquiring food, determine areas of gaps in social services and refer to appropriate agencies in order to close those gaps, thereby aiding guests in their ability to stretch limited resources.

PRIMARY RESPONSIBILITIES

  • Greet guests and asks for all required documentation for acquiring food.
  • Hand out number cards on an as-needed basis
  • Cross-reference guests documents to pantry documents to ensure completeness and non-duplication
  • Conduct interview for intake to acquire information for statistical purposes and to determine any gaps in services that may be available to the guests
  • Refer guests to appropriate agencies
  • Inform guests of any special items in stock in the pantry
  • Complete USDA sheets for signatures and addresses for all guests
  • Maintain data entry on statistical databases • Count USDA intakes and records the number
  • Ensure all referrals and old intake sheets go to the shredder to ensure confidentiality
  • Re-file all intake sheets at end of day
  • Check government food products and maintains up to date USDA sheets on a daily basis
  • Count all meat choices and referrals for the day
  • Maintain cleanliness and order in the intake room
  • Answer telephone an as-needed basis • Assist in warehouse as needed .
  • Engage all clients by understanding and addressing their needs whether within or outside the scope of the specialty.
  • Attend & participate in engagement team meetings, follow up with client service plans and communicate effectively with clients and staff in other specialty areas.
  • Ensure compliance with program/department, agency and/or funder requirements , as well as, SMOC policies & procedures.
  • Other duties as assigned

KNOWLEDGE AND SKILL REQUIREMENTS

  • Previous experience working with culturally diverse populations.
  • Ability to work with other diverse populations (e.g. mentally ill, chemically dependant).
  • Excellent written and oral communication.
  • Fluency in Spanish preferred.
  • Must have strong computer skills; previous experience with Word and Excel preferred


ORGANIZATIONAL RELATIONSHIP:

  • Directly reports to Program Director, Emergency Food Pantry.
  • Direct reports of this position are (N/A)

PHYSICAL REQUIREMENT

  • Lifting up to 50 lbs. over a 5 hour period of time during food drives
  • Bending, stooping and carrying up to 50 lbs. when assisting in warehouse.

WORKING CONDITIONS

Environment includes an office area and warehouse area that may not be climate controlled. As part of the responsibilities of this position, the Intake Specialist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services.

We are an equal opportunity employer committed to diversity in the workplace


Monday - Friday 9:00am - 3:00pm
24 Hours per week

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