CoxHealth Patient Access Specialist

2 weeks ago

Springfield, United States CoxHealth Full time

Summary

 

Best in Class Work Environment

5x Modern Healthcare Best Places to work

America’s Greatest Workplaces 2023 – Newsweek

Greatest Workplace for Women 2023, 2024 – Newsweek

Greatest Workplaces for Diversity 2024 – Newsweek

Best Employers for New Grads 2023 – Forbes

Best Employers by State – Missouri – 2023 – Forbes

Benefits

Robust, fully customizable benefits package including Medical/Vision/Dental and more

No cost eCare visits

Employer-provided mental health services for employees and eligible family members

Retirement with employer match up to 5%

Tuition discounts and reimbursement available for continuing your education

CoxHealth Fitness Center and Child Care discounts

Job Summary
  • The Patient Access Specialist at CoxHealth is responsible for conducting inbound and outbound calls in a consumer focused, appropriate and timely manner. Primary responsibilities include referral intake, centralized patient scheduling services, record intake, and other duties related to ensuring patients can easily access their specialty care provider. The Patient Access Specialist is the first point of contact for many patients and serves a critical role in establishing a great first impression.
Job Requirements
  • Education
    • Required: High school diploma or Equivalent
  • Experience
    • Required: 1 year customer service experience
  • Skills
    • Ability to make decisions that are timely and will provide the best possible clinical outcome
    • Strong customer service skills that demonstrate empathy and concern
    • Have professional verbal and written communication skills
    • Ability to work independently and be self-directed to complete quality scheduling in a timely manner
    • Possess excellent time management skills
    • Refer and coordinate services in an effort to deliver integrated health services
    • Proficient using computers, including all Microsoft programs
    • Promote the mission and values of CoxHealth
  • Licensure/Certification/Registration
    • N/A

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