Director of Quality Management

Full-time (Exempt 35 hrs)

Summary of Duties:

The Director of Quality Management is responsible for the application of the agency’s quality management system and quality improvement activities including, program reviews, incident management and advocate’s rights. The Director of Quality Management works with oversite agencies to maintain regulatory compliance and collects, disseminates and communicates information agency-wide, promoting continuous quality improvement. The Director of Quality Management is active in education and training, supporting agency departments and networking with stakeholders. The Director of Quality Management provides on-going analysis and feedback of information to the Chief of Quality Management.

Reporting Relationships:

The Director of Quality Management receives administrative supervision from the Chief of Quality Management. The Director of Quality Management supervises Quality Management Assistants and works cooperatively with all levels of Management.

Essential Duties:

1. Manages quality management activities including program reviews and incidents consistent with regulations and agency policies.

2. Participates in the implementation of the agency’s quality plan.

3. Participates in activities that promote advocate’s rights, autonomy and independence.

4. Networks with oversite agency personnel and collects, disseminates and communicates information obtained from regulatory entities agency-wide.

5. Collaborates with all levels of Management related to quality improvement activities.

6. Monitors quality performance activities of Programs and Plans of Correction ensuring continuous quality improvement.

7. Assists in the development, review and/or revision of existing policies and procedures.

8. Develops, reviews and publishes quality related reports and investigations.

9. Networks with appropriate authorities, agency personnel, advocates and stakeholders to bring untoward events to closure.

10. Assists in the education and training of employees, advocates and stakeholders.

11. Participates in agency-wide Committees.

12. Completes other duties as assigned.

Extraordinary Work Conditions:

Will require travel between all agency facilities and program sites. Must be flexible in schedules and assignments.

Qualifications:

Master’s Degree in Psychology, Social Work, Education, Rehabilitation Counseling, Quality Control Systems or related human service or industrial field.

OR

Bachelor’s Degree in Psychology, Social Work, Education, Rehabilitation Counseling, Quality Control Systems or related human service or industrial field AND a minimum of three (3) years’ experience in the field of developmental disabilities including knowledge and experience in regulatory requirement.

LANGUAGE SKILLS:

• Ability to read and interpret a variety of documents/instructions furnished either written or oral form and to write routine reports and correspondence.

• Ability to effectively present information informally in one-on-one or small group situations.

• Ability to effectively respond to common inquiries or complaints from people supported, staff, regulatory agencies, or members of the community

REASONING ABILITY:

• Be able to solve most daily problems and to obtain the information necessary to solve more complex problems

• Must be able to demonstrate sound judgment in normal work and emergency situations

COMPUTER SKILLS:

• Ability to use Microsoft products for the creation or completion of forms/reports and a basic understanding of saving, storing, and retrieving electronic files.

• Ability to utilize the agency Electronic Health record system (i.e., Precision Care)

• Ability to use Microsoft Outlook to utilize e-mail, etc.

ATYPICAL EMPLOYMENT CONDITIONS:

• Must be able to work a variety of hours, address unusual or emergency situations that may include weekend and/or holiday timeframes.

• Maintain acceptable work attendance as defined in the agency’s personnel policy manual.

• Able to fulfill responsibilities associated with Agency’s on-call system

• Travel to meeting locations, trainings, etc., is required, and is a normal and expected aspect of the job.