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Licensed Customer Service Rep

4 months ago

Farmington, United States The Pam McCarthy Agency, Inc Full time
Job DescriptionJob DescriptionBenefits:
  • Friday Summer Hours
  • Business Casual Attire
  • Birthday Holiday
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

Company Overview
We believe people are an organizations most valuable asset, and their ideas and experiences matter. Were committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers dreams in ways never imagined. We are a small-town agency, focused on not only our clients but serving the community through volunteering, donations and giving back. As the owner, I am the reigning Dew Days Kiss the Pig champion two years running Our Agency Value Statement is: We will be authentic, trustworthy, reliable compassionate and loyal protecting the dreams of our clients and colleagues in all aspects of the business.

Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.

Responsibilities
  • Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
  • Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
  • Drives customer satisfaction by following J.D. Powers best practices
Qualifications
  • Must have MN Insurance License Life/Health & Property/Casualty
  • Demonstrated customer service experience
  • Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
  • Solid knowledge and understanding of basic mathematical skills