Patient Services Rep

3 weeks ago


Farmington, United States Tanner Memorial Clinic Full time
Job DescriptionJob DescriptionDescription:

Tanner Clinic has an immediate opening for a Patient Services Rep. (Receptionist)


Location: Farmington

Hours: Tuesday and Thursday varying hours and Friday 7:45am-5:00pm


Essential Job Responsibilities:

  • Greet patients in a warm, friendly, and prompt manner
  • Gather patient and insurance information efficiently and accurately
  • Collect and process co-pays from the patient at the time of service
  • Generate fee slips with accurate physician information and obtain signatures on all legal documents when necessary
  • Answer telephones, screen calls, take messages, and provide information to the appropriate source
  • Enter patient data into the EHR system
  • Direct and escort patients to physician offices
  • Provide information to patients about how to make an appointment
  • Assist patients with the use of wheelchairs and wheel them to the appropriate doctor’s office if needed
  • Monitor the work area to ensure that it remains safe, secure, and well-maintained
  • Work urgent care hours if required
  • Other duties as assigned


Requirements:

Education: High school diploma or equivalent preferred


Experience:

  • Exceptional interpersonal skills with the ability to establish immediate rapport with patients
  • One year of experience in customer service or reception in a health care environment preferred
  • Previous healthcare experience and/or familiarity with medical terminology helpful
  • Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred


Performance Requirements:

Knowledge:

  • Knowledge of basic computer skills
  • Knowledge of basic mathematics skills
  • Knowledge of individual responsibilities to accurately direct callers
  • Knowledge of medical terminology and organization services

Skills:

  • Skill in using multi-line phone system, including transferring calls
  • Skill is providing excellent customer service


Abilities:

  • Ability to get appropriate information to route calls to the appropriate person
  • Ability to calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls
  • Adequate hearing to answer phone and speak with patients
  • Ability to speak clearly and loudly enough to be heard by callers and patients


Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.


Work Environment: Position is in well-lighted office environment.


Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.





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